Job Description

About the role

To proactively manage the independent recovery network in a defined region, ensuring that we provide a professional, high quality & cost effective service to our clients.

Field based, 40 hours per week, Monday to Friday. Due to the nature of this position, hours may vary in line with business needs. The nature of the role means that there is a substantial amount of travel and a requirement to periodically stay away from home overnight

What you will do

• To visit agents, dealers and suppliers, as required, to review issues arising from procedural lapses and training issues.
• To identify areas within the region which do not have suitable coverage and liaise with the Regional Manager to appoint/terminate service providers when and where necessary, in order to maintain the high level of quality within your region.
• To ensure that all new service providers fully meet the Company’s contractual requirements in terms of compliance equipment, insurance, appearance and professional competence prior to being added to the network.
• To update and maintain all network related activity on the Assistance IT platform and other associated IT solutions
• To analyse your network suppliers kpi’s, identify poor performance and provide individual suppliers with a performance improvement plan where needed
• To participate in the Mystery Shop Programme
• To organise and participate in Network Training days
• To organise and participate in trade shows
• To develop relationships with key motor manufacturer dealers in a defined region as determined by the Regional Manager.
• To manage other providers of assistance services as determined by the Regional Manager
• To ensure that any complaints received relating to a recovery are investigated promptly and the findings documented and communicated to the CS department and any other relevant department.
• To inspect vehicles, as required, to determine the extent of damage and potential liability.
• To advise vehicle recovery operators on any aspects of the recovery operation when requested to do so.
• To make recommendations and implement changes as required to ensure that we continue to resolve the root cause of issues.
• To support the operations team with training and technical information
• To resolve complaints in an impartial and diplomatic way and in keeping with the expectations of Allianz Partners and our clients.
• AI readiness- Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.

You will be responsible for the following;

Health & Safety

• To ensure that your work area is kept safe and tidy at all times.

• To abide by the Health & Safety Work Act 1974.

• To notify your supervisor/Manager of any Health & Safety issues which may cause harm to fellow employees.

Training:

• To advise your manager of any areas of work which you feel require you receive any additional training.

Quality Management System:

• To work as a member of a team within the quality system and follow all documented quality procedures and instructions.

Key Performance Areas:

• To work towards achieving 100% on all Key Performance Area targets set for the department.

Appraisals

• To actively participate in and contribute towards individual annual appraisals and team meetings and monthly one-to-one assessment sessions.

Regulatory

• To work within and be compliant at all times with all relevant regulations and legislation applicable to the role.

General

• To manage or assist with relevant ad-hoc projects as required by the Regional Manager.

• Complete all appropriate administration on time and in full.

• Provide relevant reports to the Regional Manager.
• Complete online training as and when and in full on time
• Carry out any other additional duties as requested by the Regional Manager from time to time within the scope of your role.

How We Hire

Allianz Partners does not accept unsolicited CV’s or approaches from agencies. We only work with partners on our approved supplier lists, under contract. Any unsolicited submission will not be considered.

100973 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.