Job Description

Compass is seeking a highly motivated and hands-on Canberra Region Manager to lead the operational performance, customer experience, and commercial growth of the ACT region.

This is a hybrid role combining operational leadership, logistics coordination, customer relationship management, and business development. The role has been designed to strengthen Compass’ local presence within the ACT market, improve service delivery standards, and support sustainable regional growth.

The successful candidate will act as the local face of Compass across Canberra — ensuring strong relationships with repairers, insurers, customers, and internal teams while delivering operational excellence and driving performance outcomes.

This role is ideally suited to someone who thrives in fast-paced environments, enjoys ownership and accountability, and is passionate about customer service and team performance.

About Compass

Since 2001, Compass has been the market leader in accident replacement vehicles. Our mission is simple: Reduce the Inconvenience for customers, clients, and each other. We achieve this through genuine care, teamwork, and a commitment to continuous improvement.

We live our values every day:

• Care & Passion – treat others the way we want to be treated
• Courage – be empowered and make informed decisions
• Can Do – find solutions and drive continuous improvement
• Trust – do the right thing in all relationships

Key Responsibilities

• Coordinate daily vehicle logistics including deliveries, collections, swaps, and vehicle readiness
• Ensure vehicles meet Compass “Ready to Rent” presentation standards
• Monitor operational KPIs including delivery performance, utilisation, customer satisfaction, and cost control
• Support local scheduling and resource allocation to maximise service levels
• Identify operational improvement opportunities and implement practical solutions
• Develop and maintain strong relationships with local repairers, insurers, and referral partners
• Act as the primary escalation point for service-related matters within the ACT region
• Deliver a high-quality customer experience for both referrers and end users
• Conduct regular face-to-face engagement with key partners
• Support onboarding and relationship management of new accounts
• Support local business development activity and growth initiatives
• Identify opportunities to increase file volume and regional market share
• Work collaboratively with Sales and Operations leadership to improve conversion and retention
• Assist in executing local growth strategies and market expansion opportunities
• Promote “The New Compass Way” through consistent leadership and communication
• Foster a positive, accountable, and service-focused culture
• Participate in performance reviews, reporting, and KPI discussions
• Ensure clear communication between local operations and national support teams

What You’ll Bring

• Experience in operations, logistics, fleet, rental, automotive, or service-based industries
• Strong customer service and stakeholder management capability
• Ability to manage competing priorities in a fast-paced environment
• Excellent communication and problem-solving skills
• Strong organisational and time-management skills
• Current driver licence
• Experience in accident replacement vehicles, automotive repair, rental, or fleet management highly regarded
• Exposure to sales or account management functions highly regarded
• Leadership or team coordination experience highly regarded
• High accountability and ownership mentality
• Customer-first mindset
• Ability to work independently and collaboratively within a team environment

What We Offer

Working at Compass means being part of a supportive team where your contribution is valued, and your development is supported. You’ll also enjoy a range of benefits, including:

• Flexible working environment
• Career development – many of our team members have progressed into senior roles across the business
• 12 weeks paid parental leave
• Access to the Employee Assistance Program (EAP) – confidential support when you need it
• Make a Difference Leave – one paid day per year to support a community cause
• Learning and development days to support your growth
• Team-building events and activities to strengthen connection and culture
• Exclusive discounts and offers through our business and HR partners
• “Make a Difference Leave” – a day spent on local community projects