Job Description

At Planteria Group, we help organisations reimagine their workplaces, making them more productive, healthy, and sustainable. From creating warm, welcoming reception areas to designing large-scale living architecture, we turn ordinary spaces into vibrant places where people genuinely love to be.

We’ve grown from a small family business into the UK’s leading interior landscaping specialist, transforming workplaces and commercial environments with the power of nature, to international expansion with operations in the US. Along the way, we’ve partnered with some of the UK’s, and now US’s most recognisable brands to bring biophilic design to life, from lush office greenery and elegant corporate floristry to spectacular roof gardens and living walls.

Our success is driven by a fantastic team of 185 employees internationally, and we’re continuing to expand. We’re now looking for passionate individuals to join us on this journey and help us shape the future of sustainable, inspiring workplace design.

Your Impact:

We are looking to bring onboard a Regional Manager to have ownership of our London (West) region. As our Regional Manager, you will be playing an integral part on ensuring the success of your region across key components, such as profitability, commercial success and the retention of our customers.

As a Regional Manager, your impact will stretch across effective leadership of your region, your team leader and wider service technician team. In this role, you who will oversee a team of 10 to 15 members and have an eye for ensuring your team is nurtured, performance is optimised and everyone is working together to achieve agreed key performance indicators.

An addition to the above, your impact will reach across:

• Management and maintenance of Net Promoter Scores for your region.
• Heightening of our clients experience through management of those relationships and being a core point of contract for them.
• Delivering profitability across your region whilst have visibility of commercial elements such as contract reviews and pricing.
• Managing resolutions and to ensure customer success.

Requirements

You will be a great fit if you have:

• Proven experience managing teams (both directly and indirectly), with members based onsite and remotely.
• Demonstrable experience in effectively managing client accounts, driving customer success, increasing customer engagement, and building strong, long‑term client relationships.
• Experience managing B2B clients who are end‑users across any industry and/or Facility Management organisations.
• A genuine desire to support and develop your team, with a nurturing and coaching‑led approach.
• A strong sense of ownership in your work, with the ability to assess situations and make data‑driven decisions aligned to business priorities and customer expectations.
• Comfortable working in environments with shifting priorities and able to maintain a strong bias for action.
• A desire to exceed customer expectations through the quality of your work and service delivery.
• Experience in managing P&L budgets.

At Planteria Group, our culture is guided by our core values: Humble & Confident, Positive & Energetic, One TEAM, Relentless to Improve, and Create Wow!

If you want to be part of a flourishing, fast-growing business that values agility, collaboration, and creativity, we’d love to hear from you. If you feel that you don’t quite hit the experience, we’re after, please do apply anyway as we’re always looking for people who are looking to grow and develop us!

Planteria Group is proud to promote equality of opportunity and an inclusive culture where everyone can thrive.

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Accessibility & Adjustments

We want every candidate to have the best possible experience throughout our recruitment process. If you require any adjustments or accommodations at any stage, including the interview, please let us know, and we will be happy to support you.

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All employees must follow the organisation’s Health & Safety policies, take care of their own safety and that of others, use equipment and PPE correctly, report hazards or incidents, participate in training, and cooperate with emergency procedures, risk assessments, and investigations to maintain a safe, tidy, and compliant workplace.

Line Managers are responsible for promoting a safe working environment and ensuring their team follows Health & Safety policies. They provide guidance, training, and supervision, ensure risk assessments and safe systems of work are followed, address hazards promptly, report and support investigations of incidents, ensure staff have proper equipment and PPE, and lead by example to foster a positive safety culture.

Benefits

Please note, that this is a field-based role at our client sites within our West London region (With some occasional travel to our HQ in Henham, Bishop's Stortford).

Benefits include:

• Quarterly company bonus and annual performance related bonus (post probation)
• BUPA Cash plan
• 25 days holiday plus any UK Bank Holidays
• Lunch
• Learning & Development