Job Description

The Regional Loss Prevention (LP) Manager plays a critical role in protecting Guitar Center’s people, property, and profits by implementing and executing strategic loss prevention, safety, and investigative programs across multiple retail locations. This leader is responsible for delivering measurable shrink reduction, operational compliance, and cultural adoption of LP standards while actively partnering with Field Leadership to build a secure, safety-first retail environment.

This position directly supports the field by identifying risk, leading investigations, training teams, and ensuring every store operates with integrity and consistency. As an internal-facing role, it serves as a key bridge between corporate loss prevention strategy and field execution.

WHAT YOU'LL DO

Shrink Reduction & Operational Compliance

• Lead regional shrink performance management and reduction strategies; analyze KPIs to proactively identify and address loss trends.
• Conduct operational and LP compliance audits in accordance with company policy and federal/state laws.
• Partner with Regional and District Managers to implement corrective action plans in high-shrink or non-compliant locations.
• Monitor inventory-related exceptions and discrepancies through data reporting tools; investigate root causes and coach store teams accordingly.
• Ensure adherence to company cash handling, alarm, access control, and physical security standards.

Investigations and Case Resolution

• Conduct and manage internal theft, fraud, and policy violation investigations using CCTV, POS data, exception reporting, and case management systems.
• Collaborate closely with HR and Legal on interviews, case documentation, and associate relations matters.
• Coordinate and support external investigations in partnership with law enforcement when necessary.
• Maintain proper documentation and chain-of-custody practices to ensure legal compliance and confidentiality.

Safety & Risk Mitigation

• Ensure a safe working and shopping environment by supporting OSHA compliance, emergency preparedness, and incident reporting protocols.
• Identify and respond to workplace safety hazards or incidents; lead root cause analyses and drive corrective actions.
• Participate in store walkthroughs to assess environmental and equipment safety compliance.
• Serve as the point of contact for workers’ compensation-related incidents in conjunction with HR and Risk Management.

Field Training & Partnership

• Train store and field leaders on loss prevention practices, safety procedures, and policy adherence.
• Deliver tailored coaching based on regional shrink drivers, audit findings, and incident trends.
• Champion awareness campaigns and reinforce LP accountability through regular communication and field engagement.
• Act as a trusted business partner to Store Managers, District Managers, and Regional Leadership

Culture & Leadership

• Model ethical behavior and integrity in all interactions; serve as a cultural ambassador of Guitar Center’s values.
• Influence a proactive, prevention-first mindset throughout the field by fostering trust, transparency, and consistent follow-through.
• Partner with Store Operations and HR to ensure LP practices are embedded into onboarding, coaching, and performance management frameworks.

Qualifications

Qualifications:

• 5+ years in a multi-unit retail Loss Prevention or Asset Protection leadership role
• Bachelor’s degree in Criminal Justice, Business Administration, or related field
• Demonstrated success conducting investigations and interviews (WZ Certification preferred)
• Strong understanding of retail operations, inventory controls, POS exception reporting, and physical security systems
• Proficient with audit practices, safety regulations (OSHA), and case management tools
• Experience in specialty retail or music retail
• Familiarity with EAS, CCTV, intrusion systems, and digital reporting tools (e.g., 3Si, ThinkLP, APIS)
• Valid driver’s license and reliable transportation
• Ability to travel up to 80%, including overnight stays

About Guitar Center

The Guitar Center Company embodies the world of creativity and music by encouraging our teammates to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

The Guitar Center Company operates through several business divisions. Guitar Center is the world's largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 290 stores across the United States.  2014 marked the milestone 50th anniversary of the Guitar Center Company as the organization continues to help people make music from coast to coast.   

E-Commerce brands Guitar Center, Musician's Friend and WWBW offer online sales of a broad selection of music products. The Music & Arts division operates more than 220 stores specializing in band & orchestral instruments for sale and rental, serving teachers, band directors, college professors, and students since 1952. AVDG and GCPro headline the enterprise audio-visual integration business, delivering a best-in-class commercial and residential customer experience.

Why Guitar Center? Here’s just some of the rewards:

For our employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Pay Rate: $80,673-$107,547 depending on background and experience.

This position is eligible to participate in the Guitar Center Company bonus program based on Company performance. The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‐818-735-8800 ext. 2862 or by sending an email to recruiting@guitarcenter.com

Why join us?

With a career at Guitar Center, you become part of the world's largest multichannel musical instrument retailer. Whether at our Stores, Contact Centers, Distribution Centers, or Support Center, Guitar Center employees have a common goal: to help people find their sound and fill the world with more music.

Love this gig and want to apply?

Send your resume and cover letter today along with salary expectations!