Job Description

Job Title: Regional Lead

Must live in one of the following states: Alabama, Arkansas, Colorado, Connecticut, Delaware, Florida, Georgia, Guantanamo Bay, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Vermont, Virginia, Washington D.C., West Virginia, Wisconsin, Wyoming

Zeiders is an industry leader in military and family support. Our company's reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned client confidence and repeat business from satisfied customers. Located in Woodbridge, VA, Zeiders’ employees support clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services. We seek individuals with strong passion for what we do and our commitment to quality service.

- This is a contingent opportunity and would begin work upon the contract award.

The Veteran Affairs Transition Assistance Program (VA TAP) supports service members and veterans as they transition from military to civilian life. Through a structured curriculum and personalized support, VA TAP delivers education and career guidance, benefits briefings, and resources to promote post-service success.

The Regional Lead provides strategic leadership, operational oversight, and quality assurance for TAP service delivery across an assigned geographic region. This position is responsible for managing regional staff, ensuring compliance with Department of Veterans Affairs (VA) policies and contract requirements, monitoring program performance, and fostering relationships with military installations, government stakeholders, and community partners.

Essential Duties and Responsibilities

• Provide leadership and oversight for all TAP operations within the assigned region
• Supervise, train, and evaluate Site Leads, Transition Counselors, Facilitators, and other regional staff
• Ensure compliance with VA TAP policies, performance standards, and contract requirements
• Monitor regional performance metrics and implement corrective actions as needed to achieve program objectives
• Conduct site visits, audits, and quality assurance reviews to assess program effectiveness and compliance
• Coordinate staffing plans, scheduling, workload distribution, and resource allocation across multiple locations
• Serve as the primary point of contact for VA representatives, installation leadership, and other government stakeholders within the region
• Develop and maintain collaborative relationships with military installations, Veterans Service Organizations, educational institutions, employers, and community partners
• Analyze program data, prepare reports, and provide recommendations to senior leadership regarding operational improvements
• Support recruitment, onboarding, training, and professional development of regional personnel
• Identify risks, operational challenges, and emerging requirements; Implement effective solutions
• Ensure timely submission of required reports, deliverables, and contract documentation
• Lead regional meetings and facilitate communication between field staff and corporate leadership

Supervisory Responsibilities

• Directly supervise regional TAP staff, including Transition Counselors, Facilitators, Site Leads, and other assigned personnel. Responsible for hiring recommendations, performance management, coaching, training, scheduling, and ensuring compliance with organizational and contractual requirements.

Required Qualifications

• Bachelor's degree in Business Administration, Human Resources, Education, Counseling, Public Administration, Military Studies, or a related field
• Minimum of 5 years of experience in workforce development, career counseling, transition assistance, Veterans services, military support programs, or related fields
• Minimum of 2 years of supervisory or project management experience that includes overseeing geographically dispersed teams
• Professional experience conducting quality control checks and safeguarding confidential information
• Professional experience working directly with clients and exercising independent judgment
• Experience overseeing, delivering, or evaluating training, briefings, workshops, or educational programs for adult learners.
• Knowledge of the VA Transition Assistance Program, military transition processes, Veteran employment initiatives, and related federal programs
• Ability to lead diverse teams across multiple locations
• Strong stakeholder engagement and relationship management skills
• Ability to manage multiple priorities in a fast-paced environment
• Demonstrated ability to drive operational excellence and continuous process improvement
• Strong customer service orientation and commitment to participant success
• Ability to analyze performance data and prepare executive-level reports
• Ability to travel frequently throughout the assigned region
• Proficiency with Microsoft Office Suite and web-based case management systems

Preferred Qualifications

• Prior experience supporting the VA TAP contract in a similar role
• Master’s degree in Training and Development, HR Management, Counseling or a related field
• Certified Workforce Development Professional (CWDP), Project Management Professional (PMP), or related certification
• Experience managing government contracts and performance-based service delivery programs
• Experience leading large-scale workforce development or career transition programs

Other Requirements

• Ability to successfully complete a pre-employment and government background investigation to include FBI fingerprints.
• This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Comfortable participating in meetings
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

This position operates in a hybrid environment consisting of military installations, government offices, and remote work settings. Frequent travel within the assigned region is required to support program oversight, stakeholder engagement, and quality assurance activities.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #Nationwide

Zeiders Enterprises, Inc. is an Equal Opportunity Employer