At Dyson, we solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. Our Customer team shapes extraordinary experiences for Dyson owners worldwide. We deliver proactive, fast, and thoughtful support that makes customers feel valued. We build loyalty through meaningful engagement, inspire advocacy, and turn every interaction into long‑term connection. Guided by our principles - effortless experiences, global consistency, personalisation, and relentless improvement - we ensure every customer’s journey with Dyson is exceptional.
As RegionalAccount Manager – Spare Partsat Dyson,you’llown some of our most critical partnerships for our Spares & Accessories (S&A) business. Your focus: building, managing, and accelerating strategic relationships with our key global& regionaldistribution partners.You’llalign internal cross-functional teams to deliver best-in-class execution on spare parts listings, availability, merchandising, promotions, and commercial agreements—ensuring sales targets and high customer satisfaction are met and exceeded.
Key Responsibilities
Account Ownership:Act as the global& regionallead for assigned key accounts—setting clear joint business plans, targets, and strategies for the spare parts category.
Sales Growth:Drive growth for spare parts in partnership with global distribution partners through powerfulrangemanagement, sell-in, and sell-out initiatives.
Channel Excellence:Optimise SKU listings, in-stock position, and merchandising standards for each channel, ensuring relevancy and compliance with market needs.
Joint Business Planning:Co-create annual business plans with partners—including forecasting, promotions, activation calendars, and commercial terms.
Cross-Functional Coordination:Act as the "glue" across functions - collaborating closely with Supply Chain, Marketing, Finance, and regional account teams to ensure smooth execution and swift problem-solving.
Forecasting and Inventory:Work with forecasting andmasterdatateams toanticipatedemand changes and avoid supply issues, inventory risks, or missed sales.
Performance Tracking:Monitor commercial performance, inventory health, and key KPIs; deliver regular reviews and adapt plans to keep targets on track.
Innovation & Improvement:Bringnew ideasto drive account growth—exploring digital activation, CRM/app engagement, or new merchandising levers.
Proventrack recordmanaging large, complex, multi-market accounts—ideally in consumer durables, electronics, spare parts, or accessories.
Strong understanding of retail and/or distribution channels, joint business planning, and negotiation at a global or regional level.
Commercially-savvy, results-driven, and skilled at building relationships across cultures.
Great collaborator—brings people together, aligns teams, and communicates clearly.
Analytical mindset—confident with data-driven planning, reporting, and forecasting.
At Dyson, our vibrant campus culture is built on in-person collaboration, creativity, and shared learning. Working side by side not only fuels our innovation, but also creates a strong sense of belonging. To nurture this dynamic and inclusive environment, we do not offer a regular hybrid working arrangement.
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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Dyson solves real-world problems and creates better products through the application of engineering, science, design and creativity. It is a family-owned, global technology company, founded by Sir James Dyson who remains at the helm alongside his son Jake.
Since inventing the first cyclonic bagless vacuum cleaner, the DC01, Dyson has consistently invested in research and development to improve its products and technologies radically. Dyson offers products across a growing range of areas: floorcare, air purification, robotics, haircare including formulations, lighting, hand drying, and most recently audio. Dyson continues to expand into new areas.
Today, Dyson sells products in more than 80 markets, has 450 Dyson stores worldwide and is available in all major technology and beauty retailers. Dyson has global headquarters in Singapore and major technology campuses in Singapore, the UK, Malaysia, and the Philippines. Its global team of engineers, scientists and software developers are focused on developing technology-enabled products which work better and which people love to use. Key areas of focus have included high-speed electric digital motors, sensing and vision systems, robotics, machine learning and aerodynamics.
Beyond products, to encourage an inventive future, Dyson is also inspiring the next generation of engineers and inventors through the Dyson Institute of Engineering and Technology, the James Dyson Foundation and the James Dyson Award.
The Dyson family applies its problem-solving approach in other fields, and established Dyson Farming in 2012. It is one of the largest farming businesses in the UK, extending to 36,000 acres across Lincolnshire, Oxfordshire, Gloucestershire and Somerset. It is a family-owned enterprise unlike any other, focussed on long-term investment in British farming and the countryside to grow tasty and nutritious food.
