Job Description

As a Regional Investigations Fraud Intelligence Analyst within our Consumer Card Fraud Regional Investigations team, you will help protect our customers and the firm from financial crime by enabling high-quality, law-enforcement-ready investigative work and supporting the delivery of exceptional, consistent work product to law enforcement. You will also partner closely with and provide support to the Law Enforcement National Support team.

Job Responsibilities

• Triage and prepare incoming referrals (internal/external) by validating required identifiers, ensuring completeness, and flagging duplicates/related activity.
• Build standardized “case starter” packages for review, including chronologies, transaction summaries, linkage indicators, key findings, and draft narratives.
• Identify patterns, clusters, and emerging fraud trends across cases; produce concise intelligence briefs and actionable lead summaries for the team.
• Support the Law Enforcement National Support Group
• Ensure strong case record hygiene (required fields, attachments, naming conventions, audit trail completeness) to reduce investigator administrative burden.
• Maintain job aids, templates, and quick-reference guides; provide onboarding support through shadowing/office hours as needed.

Required qualifications, capabilities and skills

• Experience in fraud operations, investigations support, intelligence analysis, financial crimes support, or a similar analytical/production environment.
• Minimum two years working with credit card fraud accounts.
• Working knowledge of SQL with the ability to run and troubleshoot queries (Teradata/Oracle or comparable data warehouse environments).
• Strong analytical skills with the ability to connect facts, identify linkages, and build clear, defensible timelines and summaries.
• Strong written communication skills with ability to produce consistent, law-enforcement-ready drafts (for investigator review/sign-off).
• High attention to detail and strong organizational skills; ability to manage multiple priorities and time-sensitive requests.
• Demonstrated ability to collaborate effectively with investigators and cross-functional partners and incorporate feedback to improve output quality.

Preferred qualifications, capabilities, and skills

• Prior experience preparing investigative documentation packages (chronologies, exhibit indexes, transaction summaries, linkage narratives).
• Familiarity with fraud typologies and trend analysis techniques (pattern recognition, clustering/link analysis concepts).

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans