Job Description

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

• Partner closely with designated business groups and Local Business Units (LBUs), line management and executive teams across all aspects of HR including, leadership succession, talent review, employee relations, staffing, compensation, organization design, resource planning, learning and career development.
• Support the Director of Human Resources in governance of Local Business Units (LBU) and business groups on people processes; ensure adherence to HR Guidelines, Processes and Standards (GPS) and HR frameworks.
• Provide corporate steer on HR strategy, share expertise, and manage and resolve HR-related matters for targeted segments and key moments that matter.
• Proactively address business issues related to strategic workforce planning and target employee segment development and productivity

Roles & Responsibilities:

• A trusted advisor and partner to business leaders, providing guidance and support on all HR-related matters

• Collaborate with senior management to translate business priorities into an effective and actionable HR strategy plan

• Partner with leaders and HR teams to review leadership succession plans by assessing talent readiness, ensuring alignment with organizational priorities, to provide objective, actionable recommendations that strengthen the leadership pipeline

• Support organization effectiveness through workforce planning, target operating model reviews, organizational planning, workforce engagement initiatives and yearly compensation review

• Address employee relations issues, performance management and employee development needs

• Conduct investigations and provide guidance on disciplinary actions, ensuring compliance with legal and company policies

• Analyze HR metrics and trends to identify areas for improvement and recommend appropriate actions

Regional / LBU Support

• Provide guidance and coaching to LBU HR teams and play a governance role to ensure adherence to GPS guidelines

• Ensure consistent implementation of HR policies and procedures across LBUs in compliance with local laws and regulations

• Review salary budgets, performance rating distributions, and total compensation planning; manage exceptions and escalations

• Coordinate Organisation and People Review (OPR) processes and track People KPIs

• Act as the central contact point between Group HR functions and LBU HR teams, facilitating discussions on people matters and special projects

Group Office Support

• Serve as single point of contact for Group Office Snr Management Team (SMT) and direct reports on people-related matters

• Provide advice on employee and manager enquiries, including payroll-related matters, in line with HR guidelines

• Handle complex enquiries, grievances and complaints, ensuring appropriate investigation and resolution

• Manage key touchpoints such as onboarding and offboarding, ensuring strong process governance

Minimum Requirements:

• University graduate

• At least 12 years of relevant experience providing HR business partnering services, with demonstrated ability to engage senior stakeholders on strategic topics; experience in Healthcare or Life Sciences is advantageous

• Demonstrate resilience and ability to perform under pressure and adapt to change

• Excellent interpersonal skills with the ability to engage at all levels of the organization

• Strong analytical and advisory skills with the ability to synthesize information and create independent solutions

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.