Job Description

This job is located at 1 S. Wacker Dr., Chicago, IL, 60606

PLS® Overview:

Why PLS? Because You Deserve Better!® PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.

The Regional Manager of Human Resources is a consultative position that provides guidance to support a positive work environment aligned with achieving company goals. This role will enhance the level of human resources support by fostering a high level of employee trust, while providing effective coaching and advice to leadership. This position plays a pivotal role in mitigating employment-related risks, analyzing trends, and making proactive recommendations. The Regional Manager of Human Resources will report directly to the Senior Regional Manager of Human Resources.

Job Responsibilities:

• Partner with field leadership in assessing and resolving medium to high complex human resources matters, seeking input as appropriate and influencing business leaders to take appropriate courses of action.
• Engage proactively with employees to understand the needs of our diverse workforce.
• Conduct prompt, thorough investigations in response to employee complaints. Identify, recommend, and oversee implementation of appropriate actions to accomplish a timely resolution.
• Prepare well-documented written summaries of findings.
• Proactively work with other support center departments.
• Proactively identify internal and external human resources and employee relations trends.
• Support leadership and teams through change, maintaining operational excellence, and addressing potential challenges proactively.
• Remain current regarding regulatory changes impacting assigned regions.
• Propose and recommend proactive strategies to support company goals and improve employee experience.
• Provide partnership, counsel, and expertise to business leaders to drive business outcomes through highly engaged and high performing teams.
• Explain company policies, procedures and governmental regulations, and the need for compliance with all levels of leadership.
• Assist leadership with handling and preparation of disciplinary actions and terminations.
• Track and monitor data in HR systems in a timely manner.
• Develop and compile statistics and reports for leadership use.
• Analyze HR metrics (e.g., exit interviews, engagement results, etc.) and develop insights to drive action planning.
• Champion and show PLS’ culture and core values through corresponding behavior and actions.
• Must be able to facilitate content during regional and/or department meetings.
• Help foster a work environment that promotes teamwork, meaningful performance feedback, recognition, mutual respect, and employee satisfaction.
• Perform or assist with other duties and projects assigned.

Job Requirements:

• 10 plus years of progressive experience in human resources with a focus on employee relations in a multi- unit, geographically diverse field-support position within a fast-paced industry such as retail or hospitality
• Bachelor’s degree preferred
• Superior written and verbal communication skills
• Must have demonstrated problem solving, judgment and conflict resolution skills with the ability to provide high-quality independent analysis, conclusions, and recommendations
• Knowledge and understanding of federal, state, and local employment laws and regulations
• Ability to exercise sound judgment and make decisions in a manner consistent with the essential job functions and company policies
• A demonstrated team-orientation with all levels of employees
• Ability to quickly build trusting relationships, gain credibility, and partner with leaders and peers
• Ability to effectively manage change and complex situations
• Ability to handle sensitive and confidential information
• Proven planning, priority setting, and time management skills
• Ability to achieve results in a fast-paced dynamic environment with shifting priorities and deadlines
• Strong technical/computer skills including Word, Excel, and Power Point
• Enthusiasm for business and a passion for driving results
• Demonstrated organization, strong attention to detail and follow-up skills

Working Conditions and Physical Requirements:

• This role requires regular in-person collaboration with team members at our Chicago Support Center.
• Must be able to sit and/or stand for extended periods
• Must be able to lift to 15 lbs. with little assistance
• Travel is required for this role, with approximately 25% travel expected based on business needs.

Benefits:

Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.

We strive to demonstrate our Core Values in all positions at PLS:

Communication ● Customer Focus ● Integrity and Trust ● Teamwork ● Results

PLS is an Equal Employment Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace and provides reasonable accommodations to applicants with disabilities. If you need accommodation during any part of the application or hiring process, please contact your Recruiter or a member of our Human Resources team at talentacquisition@pls247.com to make arrangements. Accommodation requests are reviewed on a case-by-case basis.

For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment