Job Description

Level: Management
Job Location: Old Hickory, TN 37138
Position Type: Puckett EMS
Job Category: Human ResourcesRole

Summary
The Regional Human Resources Manager serves as both a strategic and operational partner to regional leadership and assigned business units within the organization. This role provides guidance and support in employee relations, performance management, workforce planning, compliance, talent development, organizational effectiveness, and HR policy administration.
The Regional Human Resources Manager works closely with operational leaders to support business objectives while ensuring alignment with company culture, employment laws, and organizational standards. The role requires a proactive, solutions-oriented HR professional capable of balancing strategic leadership with day-to-day employee support in a fast-paced healthcare and EMS environment.
Key Responsibilities
- Serve as the primary HR leader for assigned regions, operations, and leadership teams.
- Provide guidance and coaching to leaders regarding employee relations, performance management, corrective action, investigations, and policy interpretation.
- Conduct and support workplace investigations involving employee complaints, policy violations, harassment, discrimination, retaliation, and other workplace concerns.
- Partner with operations leadership to drive employee engagement, retention, workforce planning, and culture initiatives.
- Support talent management processes including succession planning, leadership development, performance evaluations, and employee development initiatives.
- Monitor and ensure compliance with federal, state, and local employment laws, company policies, and regulatory requirements.
- Assist leaders with organizational changes including restructures, workforce transitions, acquisitions, and integration activities.
- Review and analyze workforce metrics and trends including turnover, vacancy rates, attendance, corrective actions, and employee engagement indicators.
- Collaborate with Talent Acquisition, Payroll, Benefits, HRIS, and other HR functions to ensure consistent and effective HR service delivery.
- Support ADA interactive processes, leave management coordination, accommodation discussions, and return-to-work processes in partnership with Leave Administration and Legal as appropriate.
- Facilitate and support leadership training, employee education, and HR-related communications.
- Participate in policy development, process improvement initiatives, and HR standardization efforts across the enterprise.
- Maintain confidentiality and exercise sound judgment in handling sensitive employee and organizational matters.
- Respond to urgent employee and operational issues in a timely and professional manner.
- Provide on-site HR support during critical incidents, operational events, acquisitions, deployments, or workforce escalations as needed.

Qualifications

Required Qualifications
- Bachelor’s degree in Human Resources, Business Administration, or related field preferred.
- Minimum of 5 years of progressive Human Resources experience required.
- Previous Human Resources Manager, HR Business Partner, Employee Relations, or multi-site HR support experience strongly preferred.
- Experience supporting healthcare, EMS, public safety, transportation, or other fast-paced operational environments preferred.
- Strong working knowledge of federal and state employment laws including FMLA, ADA, FLSA, EEO, OSHA, and related regulations.
- Experience conducting workplace investigations and managing complex employee relations matters.
- Ability to build relationships and influence leaders at multiple levels of the organization.
- Strong conflict resolution, problem-solving, and decision-making skills.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities and work independently in a fast-paced environment.
- Proficiency with HRIS systems, Microsoft Office Suite, and HR reporting tools.
- PHR, SPHR, SHRM-CP, or SHRM-SCP certification preferred.
Physical Requirements
- Ability to sit, stand, walk, bend, and use hands for extended periods of time.
- Ability to communicate effectively verbally and in writing.
- Ability to travel by automobile and/or airplane as required.
- Ability to lift and carry up to 15 pounds occasionally.
- Ability to operate standard office equipment including computers, phones, printers, and related technology.
- Ability to respond to urgent operational matters outside of standard business hours when necessary.
Core Competencies
- Strategic Partnership
- Employee Relations & Conflict Resolution
- Leadership Coaching
- Communication & Influence
- Compliance & Risk Management
- Critical Thinking & Judgment
- Confidentiality & Professionalism
- Organizational Agility
- Problem Solving
- Relationship Management
- Accountability
- Adaptability & Resilience
- Collaboration & Teamwork
- Business Acumen
- Change Management

Work Environment
This position operates in a professional office environment with frequent interaction in operational healthcare and EMS settings. The role may require visits to ambulance operations, stations, communications centers, training facilities, hospitals, and other field locations.
The work environment may include exposure to high-paced operational activity, emotionally charged situations, and varying field conditions. Flexibility and responsiveness are essential to support operational needs across assigned regions.
Travel Requirements
- Regular travel within assigned regions is required.
- Overnight travel may be required based on business needs, investigations, training, operational support, acquisitions, or leadership meetings.
- Estimated travel requirement: 25%–50%, depending on assigned region and operational demands.