Hartford Care

Regional Home Admissions Advisor

Hartford Care  •  £40k/yr  •  Dudley, GB (Onsite)  •  2 hours ago
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Job Description

Hartford Care is looking for a Regional Home Admissions Advisor to drive occupancy, grow referral relationships and make sure every new resident has a smooth, reassuring move-in.

Reporting to the Sales Director, you'll promote our homes and the Hartford Care brand, build strong links with Local Authorities, CCGs and CHC teams, and guide families through one of the most important decisions they will make.

What you'll be doing

  • Identifying and following up new sales opportunities to keep occupancy full and exceed targets
  • Handling enquiries, brochure requests, calls and online leads promptly and professionally
  • Building relationships with families, carers, Local Authorities, CCGs, CHC, multi-disciplinary teams and local communities
  • Managing the enquiries pipeline (FOUND database) and forecasting when prospects are likely to convert
  • Overseeing resident move-ins, working with care teams and making sure paperwork is complete
  • Visiting every new resident within 24 hours, then at 1 week and 4 weeks, and gathering family feedback
  • Planning and hosting events, networking opportunities and community activity and wellbeing programmes
  • Supporting and training home teams to deliver great sales outcomes
  • Producing regular sales and marketing reports, and helping shape sales plans with your line manager
  • Managing sales and marketing budgets efficiently

What we're looking for

Essential

  • A proven sales and marketing track record with results to show for it
  • Excellent written, verbal and non-verbal communication and interpersonal skills
  • Knowledge of the health and social care sector
  • Confident with Microsoft Office (Excel, PowerPoint, Word, Outlook) and other sales and marketing IT tools
  • A flexible approach to working hours, including occasional evenings and weekends, and some travel

Desirable

  • Experience delivering high-quality, relationship-centred care
  • Previous experience in a large social care setting
  • Leadership and management skills
  • A marketing or sales degree, or equivalent experience
Hartford Care

About Hartford Care

Hartford Care is an award-winning Care Provider of residential and nursing homes supporting older people and people who live with Dementia across the South of England.

Collectively, our backgrounds incorporate customer care at the highest level; health; education; finance; and social care and a thorough knowledge of the industry's regulatory authority.

Always working together, we ensure the knowledge and experience that emanates from our unique blend of talent and expertise is shared with our home managers and staff team.

Respect for our residents'​ privacy, dignity and individuality is at the heart of everything we do.

We firmly believe that every one of our residents has an absolute right to choose the way they live their lives.

Whatever their preferences, we do all we can to support our residents by providing them with the best possible environment in which to enjoy them.

Physical needs are carefully considered and, as such, we believe it is important to actively involve residents in their care to ensure they retain as much independence as possible.

We understand the vital importance of looking after the emotional and spiritual needs of both residents and their nearest and dearest.

We are proud that Hartford Care, established more than a century ago, remains a family-owned business and firmly believe our excellent reputation within the care industry has been achieved by remaining consistent with our values of creating caring communities.

Industry
Healthcare & Social Services
Company Size
51-200 employees
Headquarters
Basingstoke, GB
Year Founded
Unknown
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