Job Description

The Role

The Head of Services, APAC, is responsible for building, scaling, and leading a high-performing services organization within the Asia Pacific region. This leader will translate the global services strategy into local execution, ensuring Addepar’s standards for implementation, partner solutions and client support are met. A primary focus will be resolving ongoing business-as-usual (BAU) requirements, managing existing feed enhancements, and mitigating the recurring service escalations that have necessitated a dedicated local leadership presence.

As a key leader in a matrixed organization, this role reports directly to the VP, Global Services & Delivery, while maintaining a strategic partnership with regional business leadership. The successful candidate will navigate a collaborative structure where cross-functional alignment is essential, as some regional team members may maintain dual reporting lines to global and regional functional leads.

Candidates must have valid authorization to work in Singapore. Visa sponsorship is not available for this role.

What You’ll Do

• Regional Leadership & Strategy: Serve as the primary leader for the APAC services organization, ensuring alignment with the global GTM strategy defined by the VP, Head of Services.
• Service Delivery Excellence: Oversee the successful delivery of implementation, partner solutions and technical client support for the APAC client base.
• Operational Execution: Implement and manage local operational models to address and resolve recurring client escalations, improving client outcomes and reducing time-to-value.
• Team Development: Build and mentor a regional team capable of handling complex, data-intensive implementations and ongoing support requirements.
• Cross-Functional Collaboration: Partner closely with Sales, Engineering, and Global Services teams to ensure that local client needs (e.g., feed enhancements, platform adoption) are integrated into the global roadmap.
• Performance Metrics: Establish and track clear KPIs for the APAC region to maintain service predictability, efficiency, and high customer satisfaction scores.

Who You Are

• 10+ years of experience in professional services within a high-growth, data-intensive SaaS or fintech environment.
• Proven track record in regional leadership, specifically managing distributed teams across the APAC region.
• Deep expertise in complex implementation methodologies, partner services models, and technical client support.
• Strong analytical skills with a focus on metrics-driven performance and operational excellence.
• Ability to navigate and solve for recurring escalations while balancing long-term strategic initiatives.
• Experience in collaborating with global headquarters while maintaining autonomy and local accountability.