Job Description

We believe great outcomes begin with great people

Welcome to Thornley Groves, a trusted name in property across Manchester Now part of Lomond, the UK’s leading property group and recently named one of the Sunday times best places to work,Thornley Grovescombines extensive local insight with the resources of a wider network. Our experienced team is here to guide people through every step of buying, selling, or letting their home.

We are seeking an experienced and dynamic Regional Head of Property Management to lead our property management teams. The ideal candidate will bring strong leadership, deep knowledge of housing law and compliance, and a proven ability to drive team performance. This is a strategic and hands-on role, requiring excellent client management and a passion for fostering a high-performing, positive work culture.

We are offering a realistic OTE of £60,000 - £70,000+, depending on experience

Key Responsibilities:

• Retain and grow the OME.
• Lead the team and implement proactive management strategies to improve customer satisfaction and enhance landlord and tenant retention.
• Regularly review customer feedback/complaints to identify areas for improvement and implement strategies to address concerns.
• Provide strategic leadership and operational oversight to ensure the team is meeting and exceeding key performance metrics.
• Manage the Compliance & HMO/Licensing Team Leaders.
• Ensure the business is complaint with all compliance & HMO legislation in order to protect the business from associated penalties of non-compliance.
• Spearhead recruitment efforts to attract high-calibre candidates, with a focus on employing experienced hires who bring valuable expertise in property management and compliance.
• Ensure all team members have a deep understanding of HMO, licensing legislation, housing law and associated penalties.
• Maintain up-to-date knowledge of regulatory changes and integrate this into the team’s day-to-day operations.
• Take ownership of final responses to The Property Ombudsman (TPO) complaints
• Ensure that the Heads of Property Management are meeting their objectives and responsibilities, offering the necessary support to drive success.

Key Skills & Qualifications:

• Extensive leadership experience in residential property management.
• Extensive knowledge of HMO regulations, property compliance, and relevant property legislation.
• Proven track record of managing and developing high-performing teams.
• Strong management and communication skills.
• Excellent problem-solving abilities and a proactive mindset.
• ARLA Propertymark qualification (or equivalent) is essential.
• Strong organisational and time-management skills

Reward & Benefits

Health & Wellbeing – Access to our smart spending app with discounts at 900+ retailers, wellbeing resources, free counselling, and a Virtual GP service.

Learning & Development – We’ll support your professional growth with funded qualifications and over 90 in house training programmes.

Holidays & Enhanced Leave – Up to 28 days’ holiday plus bank holidays, and enhanced family friendly leave (Neonatal, maternity, paternity, adoption & IVF).

Lifestyle Perks – Cycle2Work scheme, Smart Tech scheme for the latest gadgets, and celebrations for long service.

Security & Support – Life assurance cover to protect your loved ones.

At Thornley Groves , diversity and inclusion are at the heart of what we do. We welcome applicants from all backgrounds, nationalities, abilities, and perspectives.

We’re also committed to ensuring an inclusive and accessible recruitment process. If you require any adjustments or support during the application or interview stage, just let us know — we’ll be happy to help.

Join us and experience a workplace that truly values you.