Job Description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global Markets is part of our HSBC Corporate and Institutional Banking division, a markets-led, financing-focused business that provides investment and financial solutions. Our Markets business is one of the largest of its kind in the world. It combines sophisticated 24-hour global coverage with a detailed knowledge of local markets. Our services are offered both online and offline in 58 countries and territories. We specialise in foreign exchange, credits and rates, structured derivatives, equities and debt, equity and equity-linked capital markets.

We are currently seeking a high caliber professional to join our team as Regional Head of GDTA Operations.

Why join us?

Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join Securities Services and experience the possibilities. Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations. HSBC Markets and Securities Services (MSS) provides comprehensive global, regional and domestic fund services including fund administration, transfer Agency, global custody, corporate trust and loan agency and sub-custody settlement and services to the international asset management industry.

Securities Services provides an extensive and comprehensive Global Distribution Support and Transfer Agency (GDTA) product suite, underpinned by an established global operating model, servicing over 885,000 investors in 152 countries. The service covers full registrar and distributor support models as well as local client servicing and is targeted towards investment managers, distributors and investors globally with support across different time zones.

The Opportunity:

• Responsible for the end-to-end management of the Transfer Agency BAU Operations across Asia and MENAT locations
• Responsible for the complete delivery of services offered by the Operational Transfer Agency Teams, as per KPIs and SLA’s agreed with clients
• Ensure Onshore and Global Service center (GSC) teams are working as “One team” in a collaborative, consistent, stable and efficient manner.
• Act as the escalation point for any Asia and MENAT GDTA BAU related matters managing clients, stakeholders and staff
• Ensure alignment to MSS Operations and GDTA Objectives and vision in line with Global operating model

Principal Accountabilities:

Impact on the Business

• Key role for the delivery of a cohesive service to clients and their investors.
• Responsible for the management of service teams across multiple product lines.
• Responsible for the management of a TA model that fulfills client expectations whilst achieving efficiency and control objectives.
• Responsible for ensuring that new product, client or Group initiatives are supported and implemented in an efficient, controlled and scalable manner.
• Ensure accuracy and quality in all aspects cash processing, reconciliations, AML controls in a manner

Typical KPIs and Targets

• Consistent high level of support across the TA department to ensure quality end to end service.
• Co-ordination with other business areas to ensure high quality customer service.
• Proactive risk management approach in line with company standards.

Leadership & Teamwork

• Alignment to the overall vision and objectives for GDTA globally and MSS Operations
• Work with Global Service Centers (GSCs) as an extension of onshore teams and create an environment of one team
• Ensure strong day-to-day management, ongoing cross training and development of people in the team.
• Ensure succession plans in place and strong career development focus for all those within the team.
• Continuous reinforcement of internal and external customer quality service focus amongst the team, whilst ensuring that service delivery is controlled, scalable and efficient.
• Maintain a process of continual review of the department to enhance efficiency, reduce costs, improve controls and processes, advance automation.

Typical KPIs and Targets

• Ongoing feedback and development of TA management team.
• Responsible for right outcomes from GSCs by ensuring the operating model is optimum
• Maintain strong service culture within the team.
• Ensure high standard of training and competence of team members at various levels, managing any non-performance effectively
• Develop commercial awareness amongst the management team.
• Maintain strong ownership culture by the management team of the financials and business overall.

Operational Effectiveness & Control

• Ensure procedures, client Operations guides and other internal supporting documentation is up to date.
• Ensure that business practices and processes are regularly reviewed for adherence to procedures and FIMs.
• Ensure robust MIS is in place to allow for review of departmental performance, trend analysis and optimum allocation of resources.
• Use MIS to ensure that service and control levels are being maintained and any shortfalls or issues are being escalated and resolved timely to ensure that client’s requirements are being met, errors are reduced and risk is managed.
• Take a risk based approach where appropriate in achieving objectives and alignment within GDTA Operations globally
• Understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which you are involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy.

Typical KPIs and Targets

• Ensure all procedures are documented and available for team members.
• Ensure team member awareness and usage of group policies, regarding data protection, complaints, FIMs etc.
• Audit points and issues addressed in a timely and appropriate manner.
• Achieve satisfactory Audit with no repeat recommendations.

Management of Risk:

The jobholder will also continually reassess the operational, people and resilient risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.

This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.

Also by addressing any areas of concern in conjunction with line management and/or the appropriate department.

Observation of Internal Controls:

The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.

The jobholder will implement the Group compliance policy by containing compliance risk in liaison with the Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.

This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimizing relations with regulators.

Role Dimensions

• HK TA (other locations have local MSS Ops reporting lines) – 20-30

Guidance and Authority

• The jobholder report functionally to the Global Head of Transfer Agency

Headcount reporting to this role: 20

What you will need to succeed in the role:

• Significant experience in the financial services industry with solid and significant management experience.
• Leadership ability to manage teams, clients and stakeholders will be key
• Strong knowledge of Securities Services business with focus on Transfer Agency will be desired
• Prior experience with working with offshore teams supporting a global operating model will be an advantage
• Degree level education. Professional qualification or membership of a professional body relevant to the position.
• Demonstration of control understanding and risk management approach.
• Demonstration of strong industry knowledge is essential.
• Strong inter-personal and decision making skills and the ability and vision to drive teams forward and lead from the front.
• Strong communication skills with the ability to manage clients and stakeholders
• Ability to drive change and laser focus on delivering tangible outcomes will be essential

You’ll achieve more at HSBC

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Opening up a world of opportunity
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HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.