Job Description

Ascot Lloyd is one of the UK’s leading independent wealth management firms, proudly supporting over 22,000 clients on their financial journeys. Backed by Nordic Capital, we’re not just growing, we’re evolving, transforming and redefining what great wealth management looks like.

Our ambition is simple but powerful: deliver expert financial advice, exceptional client service, and use innovative technology to make wealth management easier, more accessible, and more impactful.

What do Client Services and Operations look like at Ascot Lloyd?

Our Client Services and Operations function is where strategy meets delivery. It’s a fast-paced, collaborative environment where talented teams come together to drive operational excellence, elevate client experience, and enable our advisers to do what they do best.

As a Regional Head, you won’t just lead, you’ll shape, influence and energise. You’ll play a critical role in leading high-performing teams, unlocking efficiencies, and ensuring consistently outstanding outcomes for clients and advisers across the Wales & West region.

Your impact on stakeholders

• You will inspire, lead and develop a high-performing team of Paraplanners and Administrators
• You will partner with Regional IFA leadership to deliver exceptional client outcomes
• You’ll support resolution of complex operational queries
• You’ll enjoy driving continuous improvement and efficiency across the region
• You will ensure a strong compliance culture aligned to FCA standards

What you’ll bring to the position

• You’re comfortable influencing and partnering with senior stakeholders to shape direction and drive change
• You have a track record of making things better - improving performance, efficiency and outcomes
• You enjoy working with data and insight, using it to identify opportunities and inform decisions
• You’re passionate about delivering exceptional client outcomes and continuously raising the bar

Technical Skills

• You have a strong grounding in financial planning processes and client servicing models within a regulated environment
• You have significant experience leveraging MI and data to drive performance, insight and strategic decision-making
• You’re experienced working with operational systems and platforms
• You have an excellent understanding of regulatory frameworks and their application within operations
• Your highly skilled at AI, process simplification and driving continuous improvement to improve efficiency and service

Soft Skills

• You are a highly effective communicator with the ability to influence and engage senior stakeholders and teams
• You have strong leadership presence, with a track record of coaching and developing high-performing teams
• You have a strategic mindset, capable of shaping direction and translating strategy into execution
• You are a resilient leader with experience navigating and driving organisational change
• Your leadership style is collaborative, fostering collective success across the business

Experience

• You are already leading a high-performing, geographically dispersed team within client services or operations
• You have played a key role in transformation or change initiatives that drive real business impact
• You are comfortable engaging with senior stakeholders and influencing decision-making at a strategic level
• You have experience within financial services, ideally supporting advisers and client delivery in an IFA or wealth environment

Qualifications and Certifications

• CII Level 4 Diploma in Regulated Financial Planning (DipPFS)
• Chartered status desirable
• Leadership training
• Continuous development mindset

Why this role?

This is more than a leadership role, it’s an opportunity to make a visible, lasting impact. You’ll help shape how we operate, how we serve our clients, and how we continue to grow as a business.

If you’re someone who thrives on leading teams, driving change and delivering excellence, this is your chance to be part of something genuinely exciting.