About the Role:
The Regional Leader/City Supervisor/Area Manager will be responsible for overseeing and growing the PHS business within a designated city or region. This includes driving revenue, maintaining profitability, and ensuring a balanced and efficient operation of supply and demand. The role requires a mix of strategic planning, operational oversight, and team leadership.
What You Will Do
Develop and execute strategies to grow revenue in the assigned region.
Identify and capitalize on new business opportunities, partnerships, and initiatives.
Set and achieve monthly/quarterly revenue targets.
Optimize operational costs while ensuring service quality.
Monitor key financial metrics (e.g., profit margin, cost per order).
Conduct regular analyses to improve efficiency and reduce overheads.
Supply: Recruit, onboard, and manage service providers (cleaners, technicians, etc.) in the city.
Demand: Execute local marketing campaigns to generate leads and bookings.
Ensure alignment between supply (service providers) and demand (customer orders).
Lead and motivate city-level teams, including field operations, sales, and support staff.
Conduct regular performance reviews and provide training/coaching as needed.
Foster a culture of accountability, innovation, and excellence.
Monitor daily operations to ensure smooth service delivery.
Resolve operational bottlenecks, including SP shortages or quality issues.
Oversee customer satisfaction, handling escalations and improving service quality.
Analyze city-level KPIs (e.g., order volume, SP utilization rate).
Prepare and present performance reports to senior leadership.
Use data insights to refine operational strategies.
Collaborate with HQ teams (e.g., marketing, product, finance) to support regional goals.
Build relationships with local partners and government agencies as needed.
What You Will Need
This is an in-city role, so you are required to be present in the city of operations.
Immediate availability is preferred, but candidates with notice periods will also be considered.
Entrepreneurial Mindset: A strategic thinker with an entrepreneurial spirit, capable of identifying and capitalizing on business opportunities.
Passion in Service Industry and Impact: Have a strong interest and passion in delivering the best service and value proposition to both customer and service providers.
Leadership Skills: Strong leadership qualities with the ability to inspire and motivate teams towards achieving common goals.
Operational Excellence: Proven experience in managing operations, preferably in the service industry, with a focus on efficiency and customer satisfaction.
Communication Skills: Excellent communication and interpersonal skills to liaise with internal teams, technicians, and customers effectively.
Pinhome utilizes the best technology to ensure the property sale, purchase, and rental transactions through our platform become hassle-free, efficient, and transparent.
Our mission is to remove the barriers that buyers and owners often experience when making property transactions by providing the best possible experience.
We are a team of 200+ people with amazing backgrounds all across the functions. We called ourselves Pinfams and brace Customer Love, Impact Orientation, Entrepreneurial Mindset, Execution Excellence, and People Leadership as our core values.
Join us as a Pinfam and unleash your greatest potential to revolutionize the property sector through technology!
