Job Description

The ATIS Group, with ATIS in the US and KJA in Canada, are the premier elevator and escalator consulting, management, and inspection businesses operating across North America.
Our inspection services cover the US with more than 185 Qualified Elevator Inspectors (QEI). Our global team of industry veteran elevator and escalator consultants spans all of North America.
As consultants we leverage our decades of industry experience to assist our clients in everything from engineering and designing new elevator installations to assessing existing equipment, determining the need for modernization, and managing maintenance and compliance.
With offices located throughout the US and Canada, we are well positioned to assist all clients, whether for a single elevator, or for a global corporation with thousands of devices.

Agility. Teamwork. Integrity. Service

Basic Purpose
The Regional General Manager is responsible for the overall operational leadership, performance, and strategic oversight of assigned regional client service operations on the East Coast. This position oversees Regional Client Services Managers and their teams, ensuring consistent execution of company objectives, operational excellence, employee development, and exceptional client experience across all assigned territories.
This role is responsible for driving regional performance through leadership, accountability, process improvement, collaboration, and workforce development. The Regional General Manager serves as a key operational leader within the organization and partners closely with executive leadership to support company growth, client retention, employee engagement, and operational scalability.

Scope
Directs, coaches, and supports Regional Client Services Managers and their team members across multiple regions and operational functions. Oversees the daily operations of regional office support teams including Coordinators, Inspectors, and other administrative support personnel.
Provides strategic leadership to ensure consistency in service delivery, KPI attainment, employee performance, client satisfaction, communication standards, and operational processes across all assigned territories. Develops and implements initiatives to improve efficiency, team collaboration, accountability, and overall business performance.
Drives operational alignment while promoting and reinforcing ATIS’ Vision, Mission, and Values throughout all teams and client interactions.

Reporting and Working Relationships
The Regional General Manager will report directly to the Senior Director of US Inspections.
This role works closely with Human Resources, Finance, Operations Leadership, Field Leadership, and other department leaders across the organization.

Primary Responsibilities
• Provides direct leadership, coaching, development, and support to Regional Client Services Managers and their team members.
• Establishes operational goals, regional KPIs, and performance expectations aligned with company objectives to drive revenue growth, gross margin improvement, client retention, and new units.
• Oversees performance management processes including one-on-one meetings, performance reviews, coaching conversations, accountability measures, and employee development planning.
• Drives consistency in processes, communication standards, workflows, and client experience across all assigned regions and departments.
• Monitors operational metrics, team productivity, staffing levels, service quality, and KPI attainment; develops action plans as needed to address gaps or improve performance.
• Partners with leadership to identify operational efficiencies, staffing needs, process improvements, and growth opportunities.
• Collaborates cross-functionally with Operations, Finance, HR, Compliance, and Field Leadership to support organizational initiatives and operational alignment.
• Oversees onboarding, training, development, and retention efforts for regional office teams.
• Assists managers in navigating escalated client concerns, employee relations issues, and operational challenges.
• Ensures teams are effectively utilizing systems, dashboards, and reporting tools including NetSuite and Dayforce.
• Supports succession planning and leadership development initiatives within regional operations teams.
• Maintains thorough knowledge of the elevator inspection industry, company operations, and client service expectations.
• Manages client satisfaction and service delivery across assigned territories, measured through client feedback, retention/churn metrics, responsiveness, and operational performance.
• Leads regular regional leadership meetings and operational review discussions.
• Identifies trends, risks, and opportunities impacting operational or client performance and develops proactive solutions.
• Supports business growth initiatives through operational readiness, client retention efforts, and collaboration with leadership teams.
• Helps create and maintain a positive, collaborative, and accountable team culture across all assigned regions.

Work Environment/Physical Demands
This position operates in a professional office, hybrid or remote setting.

Travel
Moderate travel may be required. This may include visits to regional offices, company meetings/functions, leadership meetings, training events, and potential acquisition-related travel.

Qualifications
• Bachelor’s degree (BA) or equivalent experience preferred
• Five to seven years of leadership or management experience in operations, client services, or related business functions
• Multi-site or multi-team leadership experience preferred
• Strong leadership, coaching, and employee development skills
• Excellent organizational, analytical, and problem-solving abilities
• Ability to manage multiple priorities, teams, workflows, and operational initiatives simultaneously
• Strong business acumen and operational decision-making capabilities
• Excellent written, verbal, and interpersonal communication skills
• Ability to build relationships and collaborate effectively across departments and leadership levels
• Experience managing KPIs, operational reporting, and performance metrics
• Proficiency in Microsoft Office Suite including Outlook, Word, and Excel
• NetSuite and/or Dayforce experience preferred
• Elevator inspection industry experience preferred but not required

Competencies
• Leadership
• Strategic Thinking
• Client Focus
• Operational Excellence
• Team Development
• Communication
• Accountability
• Time Management
• Problem Solving
• Adaptability
• Collaboration
• Attention to Detail

DISCLAIMER:This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.

ATIS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-314-441-3997 or by sending an email to hr@atis.com. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.