Job Description

About Us

G’day Group is more than just accommodation – we create unforgettable memories.

As Australia’s largest park network, we encompass Discovery Parks, G’day Parks, and the G’day Rewards loyalty program, employing over 2,200 people across more than 300 holiday parks nationwide, including 97 fully owned and operated parks and resorts.

From the engine rooms of our resources industry to the pristine beaches of Rottnest Island and unique wildlife experiences in Outback Queensland, our diverse portfolio caters to every style of traveler. As a Regional General Manager – Workstay, you will play a pivotal role in ensuring we provide a home away from home for guests in our Workstay villages and holiday parks in resource rich regions.

We are committed to innovating and developing our parks whilst providing exceptional customer service. With the continuing growth of our Workstay business, we are building a passionate, adaptable, high-performance team to double in size.

We are committed to reshaping the tourism industry with cutting-edge technology and exceptional customer service. With eyes on domestic and regional tourism like never before, we are building a passionate, adaptable, high-performance team to create holiday memories that put a smile in every g’day.

About the Role

Reporting to the Executive General Manager – Workstay, the Regional General Manager ensures the smooth and efficient day-to-day operating rhythm of Discovery Parks’ Workstay business, which consist of 22 holiday park and worker village properties around Australia. You play a key role in ensuring high quality service standards are maintained across (8 properties in WA, NT and SA / 9 in QLD).

You will ensure consistency in driving service delivery standards and be an integral collaborator with our business development teams to drive growth opportunities.

Key Responsibilities:

• Oversee end-to-end operations across multiple Workstay and accommodation sites and drive performance improvements across site operations, service delivery, and asset utilization
• Lead, mentor, and develop property management teams, fostering a high-performance culture focused on accountability, service excellence, and collaboration
• With the support of the Executive General Manager – Workstay, lead implementation of continuous improvement initiatives to drive improved performance which may be either business-wide or property specific
• Support recruitment and workforce planning with strong communication rhythms
• Own regional margin performance, including wage control, cost of goods sold (COGS) and utilities and waste control and implement strategies to improve sustainable profitability
• A key escalation point and decision maker within the business for incident response and relevant business partners in Business Development, Marketing, People and Culture, Asset Maintenance, WH&S, Customer Experience and Finance teams.
• Align service delivery with brand standards and market expectations
• Ensure compliance with regulatory, safety and operational standards leveraging PowerBI enabled issue identification system.
• A desire to be a part of our ambition to grow the Workstay business is preferred

Qualifications and Experience:

• Prior experience in regional operational management or in the management of workforce villages, facility management or holiday parks highly desirable
• Tertiary qualifications in business management or commerce
• Ability to work autonomously, with an appetite to solve problems and collaborate

What We Offer:

• A chance to work in a growing sector with significant business impact and a high appetite to invest into the future
• Regional role with opportunities to travel and engage with key stakeholders and properties
• Supportive and collaborative work environment, where your contribution will be valued
• Opportunities for professional development and career growth

If you are results-driven, have a passion for driving efficiency and maintaining standards, apply now to join Discovery’s Workstay team.

Benefits

• Health and Wellbeing – Flexible and hybrid working arrangements / Employee Assistance Program / Discounted private health cover / BeWell Training Program / Weekly yoga and walking group / Free annual flu vaccinations
• Paid Leave Benefits – Parental leave / Volunteer leave / Study leave
• Professional Development – Leadership programs / Support of external training courses / Reimbursement of professional association memberships
• Employee Savings – Discounted accommodation and experience rates / Salary packaging / Discovery partner discounts/ Free G’day Rewards membership / Loyalty recognition benefits

Our ESG statement

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.

Conditions of Employment

Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance to disclose any criminal offences or charges. Drivers Licence essential.