Job Description

• Lead with purpose by motivating and supporting your team
• Permanent Full-time opportunity
• $150k - $170k + Superannuation + Salary Packaging
• Based out of our Perth Processing Centre

Discover life-giving possibilities

Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: life giving donations, for life changing outcomes. Together, we want to help you build a fulfilling career with Lifeblood.

About the role

Leading the Customer Service and Order Fulfilment function at our Perth site, this role sets a clear service vision and embeds a strong customer-first culture. With patients and healthcare partners at the heart of every decision, it ensures consistently high service standards in delivering critical, life-saving products across Western Australia.

Through visible, supportive leadership, an environment is created where safety, compliance, and service excellence go hand in hand. The role oversees the planning and coordination of fulfilment activities to meet regional supply needs, working closely with Lifeblood colleagues and partners to strengthen relationships and drive continuous improvement.

This position inspires, coaches, and develops a dedicated 24/7 team of fulfilment specialists, empowering them to deliver accurate, timely, and compassionate service. Leadership in this role fosters a high-performing, engaged team culture built on accountability, collaboration, and continuous growth.

This is a meaningful opportunity for a people-focused leader who is passionate about customer service and motivated by making a real difference. We welcome candidates from diverse backgrounds and value strong team leadership and a genuine commitment to service excellence over specific logistics experience.

Sound interesting? Here’s what we’re looking for:

• A dynamic and engaging leader, with a demonstrated history creating a strong culture through coaching and clear communication.
• Experience in order management, customer service or supply chain. Healthcare or pharma industry experience would be considered favourably but is not essential.
• Tertiary qualifications in an applicable discipline (including Supply Chain, Logistics, Business, Medical Science, or similar fields)
• Proven ability to build strong relationships and collaborate with a range of internal and external stakeholders
• Proven experience building and leading high performing teams
• A collaborative and adaptable leadership style, comfortable working across different levels of the organisation and with excellent communication and interpersonal skills
• Demonstrated commitment to safety, compliance, and continuous improvement
• Solid analytical and problem-solving skills with a focus on results
• Confident use of technology and proficiency in a range of software applications
• Ability to thrive in a fast-paced, dynamic environment

Benefits and Wellbeing

We place our employee's well-being at the forefront and express gratitude and care for one another. As an Australian Workplace Equality Index recognised employer and one of Australia’s menopause-friendly organisations, we celebrate diversity and support all our people.

In addition to being a part of an organisation that is the heartbeat of the nation, you will have access to the following:

• Ability to purchase additional annual leave
• Access to salary packaging with an option to package up to $15,900 for living expenses and $2,650 for meals and entertainment
• 14 weeks paid parental leave - no waiting period for either parent
• Our dedicated employee assistance program - Sonder that you can access 24/7 from an app on your phone
• Plus, many more!

Is Lifeblood your reason? Apply NOW!

We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant. You’ll hear from us with an outcome after your application has been reviewed and assessed. For further details on this position, or if you require adjustments during any stage of the recruitment process, we encourage you to reach out to Svet via ssubotic@redcrossblood.org.au.

If you want to know more about our recruitment process or to check out our FAQ's, please click here

Please note: applications sent directly to this email address cannot be accepted

This vacancy is being managed directly by Lifeblood’s Talent Acquisition team. We won’t accept candidates from external recruitment agencies on this occasion.