Oversees direct-run food sales service operations for an assigned Region or district (s).
Duties and Responsibilities:
- Develops, analyzes and monitors the NES food service contract and direct run performance in collaboration with the GMs and the Food Service Branch Manager.
- Makes periodic and frequent inspections of all food services locations within the specified Region. Partners with the GMs (and CORs) to identify and execute action to correct deficiencies and maximize operational performance in accordance with industry and brand standards. Follows up to ensure that prompt and proper corrective action has been taken.
- Coaches and trains GMs and CORs on basic food service oversight standards and contract management. Supports the CORs on contracting issues and problem resolution with their Region.
- Works with the GMs to appropriately analyze and develop new business opportunities on a given Installation.
- Provides guidance and assistance to the NEXCOM Branch Manager, Food Service program on operational and development matters. Recommends and implements approved NEXCOM changes in policies and procedures to improve operations.
- Responsible for supporting customer service programs, operational reporting and inventory control in the specified Region.
- Analyzes financial statements and other pertinent data to evaluate operational efficiency. Develops and controls an operating budget to include sales, profits, direct and indirect costs.
- Establishes and promotes contractor operational plans.
- Responsible for the preparation and submission of reports and the maintenance of operating records/files.
- Works under the general direction of the NEXCOM Branch Manager Food Service Program and interfaces with District Vice Presidents.
- Prepares and delivers substantive briefings to senior government officials, and contractors on current o proposed operations
- Attends seminars and commercial shows. Establishes and maintains constructive relationships with key government, military, civilian personnel, vendors, and corporate franchise representatives doing business with NEXCOM.
- Carries out EEO policies and communicates support to subordinates.
- Performs other related duties as assigned.
The incumbent of this position must file a Financial Disclosure Report (OGE) Form 450, as required.
Requires a total of 7 years of experience in any combination noted below.
GENERAL EXPERIENCE: Three years of experience performed in administrative, merchandising, technical, or other responsible work which enabled the applicant to gain a knowledge of merchandising and procurement practices; skill in dealing with others in person-to-person work relationships and the ability to exercise mature judgment.
OR
SUBSTITUTION OF EDUCATION FOR EXPERIENCE: 1 year of directly related academic study above the high school level may be substituted for 9 months of experience, up to a maximum of a 4 year bachelor's degree for 3 years of general experience.
AND SPECIALIZED EXPERIENCE: Four years of progressively responsible experience which provided background in services, merchandising and operational management; maintenance of inventory levels, stock controls; analyzing operational data; customer relations, exempt or non-exempt supervisory experience of human resources; and maintaining effective sanitation, security and safety measures; or similar work which demonstrated the knowledge and abilities required to manage the operational area.
The Navy Exchange Service Command (NEXCOM) Enterprise encompasses six business lines, boasting a workforce of more than 14,000 associates located around the globe. The command’s mission is to provide quality goods and services at a savings and support Navy quality of life programs for active duty military, retirees, reservists, veterans, Department of Defense civilians and families. The NEXCOM Enterprise is a non-appropriated fund instrumentality (NAFI) of the Department of Defense and the Department of the Navy. Therefore, most of NEXCOM’s expenses are paid with its earnings and not taxpayer dollars.
About Our Business Lines:
NEXCOM’s six business lines are: Navy Exchange (NEX), Ship Store Program, Uniform Program Management Office (UPMO), Telecommunications Program Office (TPO), Navy Clothing and Textile Research Facility (NCTRF) and NEXCOM Hospitality Group (NHG). Each business line provides the necessary support for the Navy’s warfighters and military families to remain ready and resilient.
As a Navy command, NEXCOM contributes to mission readiness by providing quality of life services to patrons no matter where they are stationed around the world.
Endless Opportunity:
While NEXCOM has different business lines, the majority of our employees work for NEX retail locations, Navy Hotel's or at NEXCOM’s Headquarters. Working for NEXCOM offers a diverse range of opportunities and career paths for upward mobility or transition through training and experience into a new field of work.
We welcome applicants from both the civilian and armed services communities. Please visit us at NEXCOMjobs.org to learn more about our enterprise and view the myriad of jobs available around the world!
