Job Description

Job Location: 6460 Naaman Forest Blvd, Garland, TX 75042 - Garland, TX 75042,

Position Type: Full Time, Education Level: Certification,

Travel Percentage: Road Warrior,

Job Shift: Day,

Job Category: Health Care, Regional Float Certified Medical Assistant

Reports To: Regional Practice Administrator; day-to-day direction from the Practice Administrator or Clinic Manager at the assigned clinic

FLSA Status: Non-exempt

Location: Multiple UCNT urology clinics within an assigned DFW region; assignments may change daily

About the Job

The Regional Float Certified Medical Assistant works under the general supervision of physicians and/or APPs to provide clinical and administrative support in the delivery of patient care. Unlike a clinic-based CMA, this role rotates among UCNT clinics within an assigned region to cover staff absences, PTO, vacancies, high-volume days and new-provider ramp-ups.

The ideal candidate is a flexible, fully cross-trained CMA who can walk into any UCNT clinic, learn its layout and provider preferences quickly, and keep patient flow moving from the first patient of the day.

Float Responsibilities

• Travel to and work at assigned UCNT clinics within the region, often on short notice, based on the daily or weekly float schedule set by the designated Manager.
• Report to the assigned clinic on time, check in with the Practice Administrator, Clinic Manager or lead CMA, and confirm the provider(s) being supported that day.
• Quickly adapt to each clinic's layout, workflows, supply locations and provider preferences while following UCNT standard procedures.
• Maintain working knowledge of procedures and equipment used across clinics, including cystoscopy, in-office procedures and oncology support as assigned.
• Hand off clearly at the end of each assignment: communicate open patient calls, pending results, prior authorizations and supply needs to the clinic's staff so nothing is left incomplete.
• Identify workflow inconsistencies between clinics and share observations with leadership to support standardization and continuous improvement.
• Help orient and support new CMAs at clinics as requested.
• Keep the float schedule current and notify the Leadership promptly of any conflicts or schedule changes.
• Maintain reliable transportation, a valid driver's license and current auto insurance; track mileage for reimbursement per UCNT policy.

Core Duties at Each Assigned Clinic

Clinic Opening & Patient Flow

• Be at the designated workstation prepared and ready to work during assigned hours.
• Open the clinic as needed: unlock doors, turn on lights and equipment, start up workstation, open restroom and exam rooms, test urine controls, and complete chart prep.
• Maintain an efficient patient flow for the provider.
• Prepare and assist the provider with exams and procedures, and perform any tests or tasks the provider assigns.
• Notify the call center of physician schedule changes.

Clinical Procedures

• Perform specimen collection, vital signs and urinalysis.
• Administer injections and draw blood using aseptic technique.
• Perform catheterization using sterile technique.
• Prepare specimens for the lab and follow the lab insurance matrix for all send-out specimens.
• Clean, disinfect and sterilize instruments daily.
• Maintain the cystoscope pressure testing, cleaning and sterilization station daily with proper documentation.
• Perform weekly spore testing for the autoclave.

Patient Communication & Documentation

• Answer incoming calls requiring MA assistance and discuss acute symptoms with the physician when necessary.
• Return patient calls and process prescriptions promptly; complete all patient phone calls by end of day.
• Process and document all prescriptions in the patient's EHR.
• Document calls and outside communications in the patient's record.
• Document all MA workflow in the appropriate EHR templates.
• Complete missing-results reports as assigned by the Administrator.

Authorizations & Scheduling

• Schedule outpatient or inpatient surgeries and services as assigned.
• Complete and process prior authorizations for medications.
• Complete and process Title 19s as needed.
• Complete Letters of Medical Necessity as needed.

Compliance, Safety & Supplies

• Complete all OSHA-required logs on time, including exam room cleaning, freezer and fridge temperature, and eye wash station logs.
• Manage and maintain CLIA requirements and all OSHA standards.
• Clean, prepare and stock exam rooms, lab area and restroom daily.
• Maintain medical supply stock; place orders with Henry Schein or notify the Administrator of needs.
• Clean and maintain the supply and sample cabinet.

Records Management

• Perform chart take-down daily or weekly as needed; place PHI and unscanned reports in the appropriate scan bins.
• Weekly, verify chart notes are complete for providers assisted that week, then shred dictation notes.
• Keep exam room and provider files stocked weekly, or daily if needed.

Other

• Perform other duties, tasks or special projects as assigned by the Administrator.

Physical Demands & Work Environment

• Stand and walk for extended periods; bend, reach and assist patients with positioning.
• Lift or move up to 25 lbs.
• Potential exposure to blood, bodily fluids and infectious materials; use of PPE required.
• Regular local travel between clinics in the assigned DFW region.

Qualifications: Qualifications

Required Proficiencies & Specialized Knowledge

• Basic understanding of urology-related terminology, medications, procedures and instruments.
• Ability to analyze and prioritize information to keep clinic operations organized and efficient.
• Excellent interpersonal, verbal and written communication skills with patients, parents, coworkers and providers.
• Ability to build positive working relationships with all coworkers, physicians and health care providers, including staff at clinics you visit less often.
• Sound independent judgment and discretion while following established procedures.
• Strong multitasking skills and close attention to detail.
• Knowledge of medical office methods and procedures.
• Proficiency in specimen collection, vital signs, urinalysis, catheterization and instrument sterilization.
• Basic computer skills and working knowledge of the practice's EMR/PM and Document Management Systems.
• Professional appearance and demeanor; scrubs are required at all times.

Float-Specific Requirements

• Flexibility to work at different clinics and adjust schedules as business needs change, sometimes with same-day notice.
• Valid Texas driver's license, reliable transportation and current auto insurance.
• Self-starter who is comfortable working with new teams and providers with minimal orientation.

Education & Experience

• High school diploma or equivalent; completion of an accredited Medical Assistant program.
• Prior CMA experience preferred; urology or specialty-clinic experience strongly preferred.

Certificates, Licenses, Registrations

• Active Certified Clinical Medical Assistant certification.
• Maintain MA certification and required CEUs.
• Current BLS/CPR certification.