Job Description

Job Location: National Accounts Office - Cincinnati, OH 45213
Position Type: Full TimePrimary Responsibilities
The Regional Field Operations Supervisor is responsible for leading the daily operations, performance, and development of National Accounts field personnel within an assigned region. This role provides direct supervision to Regional Service Technicians and Onsite Supervisors while ensuring work is completed safely, efficiently, and in accordance with IPS quality standards and customer expectations.
The Regional Field Operations Supervisor serves as a coach, mentor, and operational leader by developing technical talent, promoting a culture of safety and accountability, conducting quality assurance inspections, and driving operational consistency across service and installation projects. This position partners closely with Operations, Project Management, Sales, Human Resources, and customers to ensure IPS continues to deliver exceptional service while developing high-performing teams.
This position requires a combination of office and field work with frequent travel throughout the assigned region. Travel outside the Cincinnati region, including overnight travel, may be required up to 50% of the time.
Essential Functions
Leadership & Team Development
- Provide direct leadership, coaching, and supervision to Regional Service Technicians and Onsite Supervisors.
- Conduct regular one-on-one meetings, performance evaluations, and development planning with direct reports.
- Foster a culture of accountability, professionalism, teamwork, and continuous improvement.
- Recognize strong performance while addressing performance concerns through coaching, corrective action, and documentation.
- Promote employee engagement and serve as a positive leader who exemplifies IPS culture and values.
Talent Acquisition & Workforce Development
- Partner with Human Resources and Operations leadership to recruit, interview, and select qualified field technicians.
- Participate in hiring decisions for Regional Service Technicians and Onsite Supervisors.
- Support onboarding of new technicians through structured orientation, field mentoring, and technical training.
- Evaluate technician competencies and identify opportunities for advancement and succession planning.
- Assist with workforce planning and staffing recommendations to support operational needs.
- Training & Technical Excellence
- Develop and deliver technical training to improve technician performance and consistency.
- Coordinate manufacturer certifications, continuing education, and required licensing.
- Mentor technicians to strengthen technical skills, troubleshooting abilities, and customer service.
- Ensure field personnel remain current with company standards, industry best practices, and evolving technologies.
- Promote a culture of continuous learning and professional growth.
- Quality Assurance & Operational Excellence
- Conduct routine field quality inspections on service and installation projects.
- Verify work complies with IPS quality standards, customer expectations, manufacturer specifications, and applicable codes.
- Analyze quality inspection results, technician performance, and customer feedback to identify coaching opportunities.
- Implement corrective actions and process improvements to improve operational consistency.
- Provide field support for complex technical issues and assist technicians with problem resolution when needed.
- Safety & Compliance
- Promote and reinforce a culture of safety throughout the assigned region.
- Conduct field observations to ensure compliance with company safety policies and procedures.
- Ensure technicians maintain required certifications, licenses, and training.
- Participate in incident investigations and recommend corrective actions when appropriate.
- Operational Management
- Review and approve technician timecards and ensure accurate payroll reporting.
- Monitor technician productivity, labor utilization, and operational performance.
- Coordinate staffing resources with Project Managers and National Accounts leadership.
- Assist with scheduling priorities and emergency service response as operational needs require.
- Recommend operational improvements that enhance efficiency, quality, and customer satisfaction.
- Customer & Business Partnership
- Build strong relationships with customers through professional communication and responsive leadership.
- Address customer concerns related to field execution, technician performance, and service quality.
- Conduct customer site visits to reinforce IPS's commitment to excellence.
- Collaborate with Project Managers, Sales, and Operations to deliver consistent service across all National Accounts.

Qualifications

Required Qualifications
- High school diploma or equivalent required; Associate degree or technical certification preferred.
- Minimum of 7 years of experience in fire alarm, security, life safety, low-voltage systems, or related field.
- Previous supervisory or team leadership experience preferred.
- Strong knowledge of service and installation practices within the life safety or security integration industry.
- Demonstrated ability to lead, coach, and develop technical employees.
- Excellent organizational, communication, and problem-solving skills.
- Lenel Certification and Proficiency Preferred
- Proficiency with Microsoft Office and company software systems.
- Valid driver's license with an acceptable driving record.
- Manufacturer certifications relevant to IPS product offerings.
- OSHA 30 certification preferred.
- Experience leading geographically dispersed teams.
- Experience supporting National Accounts customers and operations
Other Duties
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
IPS Core Values in Action
The Regional Operations Supervisor is expected to demonstrate IPS Core Values through daily leadership:
- One Company — Demonstrate a commitment to excellence by delivering consistent operational performance, embracing a growth mindset, and building trusted relationships with customers and teammates.
- One Team — Foster collaboration, open communication, and mutual support while developing high-performing teams and strengthening partnerships across departments.
- One Goal — Prioritize customer satisfaction by delivering quality workmanship, developing technician performance, and continuously improving operational processes with resilience and adaptability.
- One Direction — Invest in the personal and professional growth of team members while supporting shared success and advancing the long-term goals of IPS.
What We Offer:
- Combination of office and field work.
- Ability to travel extensively throughout the assigned region, including overnight travel up to 50% of the time.
- Ability to climb ladders, work in active construction environments, and access customer facilities.
- Ability to lift and carry up to 50 pounds.
- Frequent standing, walking, bending, kneeling, climbing, and driving.
It is the policy of Integrated Protection Services not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Integrated Protection Services to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. For Integrated Protection Services’ full EEO/AAP statement, please contact the Human Resources Department.