Job Description

The Regional Facilities Manager plays a pivotal role in ensuring the effective delivery and ongoing management of Facilities Management services across Mezzino. This home-based role, involving regular travel (around our Lincoln, London and Canterbury sites), encompasses responsibility for maintaining a safe, clean, and well-functioning estate, overseeing planned and reactive maintenance, ensuring statutory compliance—particularly in Health & Safety—and managing both in-house teams and external FM contracts. The Regional Facilities Manager is also actively involved in tender processes, budget oversight, and service performance monitoring, driving continuous improvement and delivering value for money across all facilities-related operations. Strong communication, attention to detail, and a proactive, customer-focused mindset are essential for success in this role.

Main Accountabilities

• Compliance with all relevant Health & Safety legislation and internal policies across all managed sites.
• Timely resolution of property-related issues and execution of maintenance works to agreed standards.
• Achievement of cost-effective Facilities Management service delivery, demonstrating value for money.
• Effective mobilisation and ongoing performance management of FM-related contracts.
• Accurate and complete maintenance of facilities-related records, documentation, and compliance registers.
• Continuous improvement in site standards, tenant satisfaction, and operational efficiency.
• Budget adherence and responsible financial management of FM-related costs.
• High levels of communication and collaboration with internal stakeholders, contractors, and site-based staff.
• Consistent delivery of a customer-focused, proactive facilities service aligned to Mezzino’s standards.

Main Responsibilities

• Ensure the safe, clean, and efficient operation of the property portfolio, focusing on Health & Safety and statutory compliance.
• Manage planned and reactive maintenance across mechanical, electrical, and fabric workstreams.
• Conduct site visits to identify property-related issues, specify and instruct works, and sign off on completed projects.
• Lead or assist in Facilities Management tender cycles, including service specification, mobilisation, and performance evaluation.
• Monitor and manage FM service contracts, ensuring quality, value, and compliance with agreed service levels.
• Maintain up-to-date records of equipment condition, maintenance schedules, and compliance documentation.
• Provide support, guidance, and supervision to on-site Facilities Assistants.
• Keep abreast of legislative and regulatory changes relevant to facilities and recommend process updates where necessary.
• Support the annual Service Charge budgeting process and oversee FM-related spend and purchase order approvals.
• Deliver timely reports and recommendations regarding FM performance, risks, and opportunities for improvement.

Person Specification

• PBSA experience is preferred but not essential
• Experience of site management with ability to effect a change and attention to detail
• Experience in a relevant post of similar responsibility;
• Experience in delivery of Facilities Management;
• Experience of achieving challenging targets and objectives.
• Ability to communicate effectively, both orally and in writing
• Good knowledge of Microsoft Word, Excel, PowerPoint and Outlook
• Good general IT skills
• Good level understanding of Health and Safety issues
• IOSH / NEBOSH Qualification
• IWFM Membership (Not Essential)
• Financial and commercial awareness and the ability to analyse information with clarity
• Ability to work on own initiative and effectively prioritise workload to meet deadlines

Benefits

• 25 days annual leave + Bank Holidays
• EAP
• Remote working with travel across our sites in eastern Scotland
• Employee Discount Platform
• Competitive salary and car allowance