Job Description

Regional Facilities Manager

As the Facilities Manager, you will lead the team of company facilities technicians and third party suppliers to oversee facilities operations and maintenance for 80-100 restaurant facilities in your assigned region. Your primary objective will be to utilize your team effectively to create a safe, efficient, and comfortable work environment for employees and visitors while managing company assets effectively, safely, and in compliance with relevant regulations. You will partner with store operations and other departments to ensure shared company objectives are achieved.

Responsibilities

Facility Maintenance and Repairs:

• Develop and implement a comprehensive maintenance program for all facilities, including; restaurant equipment and building systems to ensure restaurant uptime.
• Coordinate with maintenance staff, external contractors, and store operations teams to perform scheduled and unscheduled repairs and maintenance in order to effectively support store operations and maximize value for facilities spend.
• Develop and manage the annual facilities budgets, including forecasting and cost control for both operating and capital expenditure budgets.
• Identify and implement opportunities for change, supporting a culture of continuous improvement.
• Perform regular facility inspections to ensure compliance with company standards, industry best practices, and identify areas for improvement.
• Ensure the implementation and enforcement of safety protocols, procedures, and guidelines to maintain a safe and secure environment for employees and guests.
• Assist in developing and implementing company sustainability initiatives.

Team and Vendor Management:

• Recruit, train and manage your team of facilities personnel, and engage third party vendors to achieve desired results.
• Manage the balance between in-house technician and third-party vendor work.
• Set performance expectations, conduct regular evaluations and provide guidance and support.
• Negotiate contracts, review service agreements, and monitor vendor performance.

Customer Service:

• Respond promptly to facility-related inquiries and requests from store operations and other customer groups, addressing concerns or escalating issues as needed.
• Prepare and present reports and presentations on facility-related matters.
• Instill confidence with customer departments, company leadership, other departments and stakeholders by providing predictable and reliable best-in-class facilities services and customer service.

Requirements:

• Bachelor's degree in Facilities Management, Engineering, Business Administration or a related field, plus 5 years of Facilities Management experience. 8+ years of relevant facilities management experience may be considered for candidates without a degree.
• Strong knowledge of facility operations & maintenance best practices, and a history of success in a similar role (restaurant experience preferred).
• Excellent organizational and problem-solving skills.
• Proficiency in using computer applications, including Google Suite, MS Office and facilities management software (we use Corrigo CMMS).
• Effective communication and interpersonal skills to work collaboratively with employees, vendors, and contractors.
• Ability to handle multiple tasks simultaneously and work independently with minimal supervision.
• Regular travel to assigned locations within your region and occasional travel outside of region will be required.

Physical Requirements & Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activity: Carrying Writing Bending Stooping Grasping Standing Climbing Twisting Sitting Filing documents Walking Driving Sweeping Lifting Pushing/pulling

Sitting - regular computer work and communication via email and phone.

Physical Requirements: Lifting up to 75 pounds occasionally

Physical activity is sporadic

Working Conditions: The worker is subject to inside and outside environmental conditions.