Job Description

Regional Employment Coach (Coalville or Burton)

Department: Operations

Employment Type: Permanent - Full Time

Location: Hybrid

Reporting To: Niki Freeman

Compensation: £27,900 - £31,000 / year

Key Responsibilities and Key Performance Indicators

• Manage a caseload of Restart participants across a defined region, supporting progression into sustained employment outcomes in line with contract requirements
• Deliver high-quality, personalised Information, Advice and Guidance (IAG), adapting delivery across multiple sites to meet participant and service needs
• Provide targeted and timely support to Rapid Response participants, ensuring immediate engagement and accelerated job outcomes
• Travel across delivery sites to provide cover for staff absence and annual leave, maintaining continuity and consistency of service provision
• Tailor employability interventions, job search activity, and CV development to meet individual participant needs and labour market demand
• Proactively engage with local and regional employers to identify job opportunities and support participants into suitable vacancies
• Develop and maintain strong knowledge of local and regional labour market trends to inform participant progression strategies
• Identify and address individual barriers to employment, including effective signposting to specialist and external support services
• Support participants to access training, skills provision and qualifications that enhance employability and meet job requirements
• Apply coaching techniques to build participant motivation, resilience and positive work-related behaviours
• Meet and exceed key performance indicators, including job outcomes, engagement levels and compliance measures in line with Restart expectations
• Maintain accurate, timely and compliant records using relevant systems, ensuring all activity meets DWP and organisational audit standards Regularly review participant progress, setting and updating SMART action plans to drive outcomes Support a diverse participant group, including individuals with complex and multiple barriers to employment
• Identify and respond to basic skills needs (literacy, numeracy and digital), promoting independence and progression
• Ensure full compliance with safeguarding policies for Adults at Risk and other vulnerable groups
• Adhere to data protection, GDPR and information security requirements at all times
• Represent the organisation professionally across all delivery sites and with external stakeholders
• Contribute to continuous improvement, quality assurance and best practice sharing across the region
• Promote equality, diversity and inclusion in all aspects of delivery
• Work in accordance with Health and Safety policies, including safe lone working and regional travel
• Undertake any additional duties consistent with the flexible, regional nature of the role

• Achievement of job outcomes and sustained employment targets in line with Restart contract requirements
• Effective engagement and progression of Rapid Response participants, including time-to-job outcome measures
• Delivery of compliant, high-quality face-to-face and remote appointments across multiple sites, meeting minimum contact standards
• Caseload management performance, including attendance, engagement rates and reduction in disengagement
• Quality and timeliness of action planning, including SMART goal setting and progression reviews
• Accuracy, completeness and compliance of records in line with DWP and organisational audit standards
• Employer engagement activity and successful matching of participants to suitable vacancies
• Customer satisfaction levels, measured through feedback and service evaluations
• Achievement of performance targets while providing regional cover, ensuring continuity of service delivery
• Effective identification and management of participant barriers, including appropriate referrals to internal and external support provision

Skills, Knowledge and Expertise

• Full NVQ Level 2 in customer service, business administration, accounting, or IT (essential)
• GCSE (or equivalent) in English Language and Mathematics (essential)
• Level 2 IT Qualification, such as ECDL (European Computer Driving Licence) (essential)
• Level 3 Information, Advice and Guidance qualification (desirable)
• IEP Accredited Sector Induction (Level 2) (desirable)
• IEP Accredited Certificate in Employability Practice (Level 3) (desirable)
• First Aid at Work Certificate (desirable)
• IOSH Health and Safety Qualification (desirable)

• Skills for Life awareness (desirable)
• Knowledge of the local labour market (desirable)

• Barriers to learning and employment (essential)
• How to support customer and promote independence (essential)
• Support strategies for various customer specific needs (essential)
• Delivery of Learning and Skills Council and/or DWP contracts (essential)

• Full Driving licence with access to a car with Business Insurance (essential)
• The ability to work under pressure in a highly performance driven organisation (essential)
• The ability to work effectively as part of a team (essential)
• The ability to work accurately and actively programme solving (essential)
• The ability to reflect on your own performance to support quality improvement (essential)
• The ability to manage time effectively and plan your own work load (essential)
• The ability work with little supervision or guidance (essential)
• The ability to maintain one’s own motivation when things are getting tough (essential)
• The ability to be proactive (essential)
• The ability to understand one’s own limitations within the role (essential)

Job Benefits

• Flexible working including home-based, centre-based, or hybrid job role dependant
• Up to 26 days annual leave, with the option to purchase up to 10 additional days
• Pension scheme to support your long-term financial wellbeing
• Training and professional development, including CPD workshops and professional qualifications
• Westfield Health Scheme with benefits including 13 healthcare services, cashback towards essential health bills, counselling and therapy treatments, fast access to MRI, CT, and PET scans, and discounted shopping vouchers
• Wellbeing initiatives including Wellbeing Wednesdays and the Mental Health at Work Pledge
• Disability Confident Leader, Menopause Workplace Pledge, Armed Forces Covenant, Ban the Box Employer, and secure prayer spaces
• Annual paid volunteering day and charity initiatives
• Cash incentives for Employee of the Month and Employee of the Year awards
• £500 Recommend a friend scheme