Job Description

Requisition ID: 247906

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Scotiabank’s International Banking division is a diverse and dynamic network that provides financial advice and solutions to more than 12 million retail, corporate, and commercial clients. With a presence in over 15 countries—including Mexico, Chile, Peru, Colombia, Brazil, Uruguay, and key markets across Central America and the Caribbean—our footprint offers unparalleled connectivity within the North American corridor. These regions feature favorable demographics and present significant opportunities to expand banking penetration and deliver innovative solutions

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

As the Regional Director for Product Design & Deployment for Salesforce in International Commercial Banking, you will be at the forefront of revolutionizing the user experience for Relationship Managers. Your mission is to deploy a Salesforce CRM tool that meets user expectations, driving widespread adoption across the region. By prioritizing excellent client experience in the tool's design, you will directly contribute to enhancing the client experience for Relationship Managers, fostering stronger client relationships and employee satisfaction.

You will collaborate with a diverse array of stakeholders to ensure the tool aligns with the desired user experience, business needs, regulatory requirements, and the overarching technology and data strategy, aligned with the Global Commercial Ecosystem. A great product is essential for ensuring optimal sales effectiveness, empowering Relationship Managers to perform at their best and achieve outstanding results, increasing productivity. Additionally, you will play a key role in fostering a culture of innovation and continuous improvement, ensuring the tool evolves to meet the changing needs of the business and its users.

What You’ll Do:

• Product Ownership, User Experience & User-Centric Design

• Spearhead the deployment of the Salesforce CRM tool, ensuring it delivers an exceptional user experience for Relationship Managers.

• Conduct in-depth user research and gather actionable feedback to inform design decisions, ensuring the tool meets and exceeds user needs and enhances client satisfaction.
• Lead the product deployment, owning the development from start to finish, including the initial concepts, the high-level functionality design, the features roadmap, and the execution.

• Apply user-centric design principles to create intuitive, efficient, and visually appealing user interfaces that elevate the overall client experience.

• Adoption & Change Management

• Craft and implement innovative strategies to drive widespread user adoption of the Salesforce CRM tool across the region.

• Provide comprehensive training and ongoing support to ensure users are proficient and confident in utilizing the tool.

• Continuously monitor adoption rates and gather feedback to refine and improve the tool, addressing any barriers to adoption.

• Collaboration & Stakeholder Management

• Collaborate closely with key stakeholders, including Relationship Managers, Sales, Operations, and Compliance, to understand their needs and ensure the tool aligns with business objectives.

• Work in tandem with the Technology and Data & Analytics teams to ensure seamless integration with existing systems and workflows.

• Build and maintain strong relationships with external vendors and technology partners to ensure the effective delivery of services and solutions.

• Product Development & Innovation

• Lead the development and enhancement of the Salesforce CRM tool, ensuring it aligns with the overall technology and data roadmap.
• Foster a culture of innovation and continuous improvement within the product design team, encouraging creative solutions and forward-thinking approaches.
• Stay abreast of industry trends and best practices to ensure the tool remains cutting-edge and competitive.

• Data Strategy & Governance

• Ensure the Salesforce CRM tool supports robust data governance, quality, security, and compliance frameworks.
• Collaborate with the Data & Analytics teams to ensure the tool provides real-time access to accurate data for informed business decision-making and regulatory reporting.

• Sales Effectiveness

• Enhance sales effectiveness by equipping Relationship Managers with the tools and insights they need to excel.
• Monitor and analyze the impact of the tool on sales performance, making necessary adjustments to maximize its effectiveness.

• Team Leadership & Development

• Lead and mentor a high-performing product design team, fostering a culture of innovation, collaboration, and continuous improvement.
• Manage and develop a diverse and geographically dispersed team, ensuring effective coordination, resource allocation, and talent retention.
• Provide visionary leadership to cultivate a forward-thinking product design team capable of delivering cutting-edge solutions.

What You'll Bring:

Education

• Bachelor’s degree in business administration, Economy, Engineering, Computer Science, or a related field.
• An MBA or Master’s degree in a relevant field is highly preferred.

Experience

• 7-10 years of experience in the technology space, with at least 5 years in senior leadership roles, ideally in the financial services or commercial banking industry.
• Proven experience leading large-scale technology deployments, particularly in CRM systems (Salesforce).
• Demonstrated experience with global/regional regulatory compliance, risk management, and security protocols in banking/financial services.
• Track record of successfully leading teams and managing complex, multi-country projects across diverse cultural and regulatory environments.

Skills & Competencies:

• Strong understanding of commercial banking operations
• In-depth knowledge of Salesforce
• Excellent communication and stakeholder management skills, with the ability to present complex technical concepts to non-technical audiences.
• Proven leadership and team management abilities, with experience managing diverse, remote teams.

Work Arrangement:

Work in a standard office-based environment

Interested?

If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs. #IB2026

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.