Job Description

Regional Director of Sales

Full-time - Salary

Pay Range: $90,000.00 - $115,000.00

Exempt

Schedule: Flexible as needed

Make a difference by providing great care and love for our treasured residents!

At MorningStar Senior Living, we talk a lot about culture. In fact, we rather obsess about it. For without a transformative culture, we cannot begin to elevate and celebrate the lives of our resident-heroes and be ourselves changed for the good in the process. So, we seek great hearts, other people like us, who care and want to do work that matters. We select people like us who believe that the most satisfying life is one that is outward-bound and rooted in servant-leadership.

This position will prepare and implement a Sales Plan to grow the business, contact new and existing clients in each market. The Regional Director of Sales cultivates and maintains quality relationships with referral sources, clients and staff members to drive customer satisfaction. The Regional Director of Sales has authority to bind the company in matters of resident agreements, is responsible for maintaining a desired census, communicating with family members regarding financial matters, communicating and interacting with the outside community, conducting marketing programs, planning and implementing marketing events, designing and creating marketing brochures, speaking before groups, assisting with family issues and resolutions, working with referral agencies, organizations and institutions, and completing and maintaining admission records.

BENEFITS

• Health Insurance offerings such as medical, dental, and vision insurance
• Other Insurance offerings such as life, disability, accident, and critical illness insurance
• 401k plan with matching
• HSA options
• Employee assistance programs
• Paid sick, vacation and birthday!
• Career development programs and opportunity for advancement
• Charitable and philanthropic opportunities
• Tuition Reimbursement
• Free shift meal!

https://www.morningstarseniorliving.com/careers/

QUALIFICATIONS:

The person holding this position is delegated the responsibility for carrying out the assigned duties and responsibilities in accordance with current existing federal and state regulations and established company policies and procedures.

Continuing Education: Attend in-service educations within the community

Education: Two years or more of college preferred

Job Knowledge: Awareness of senior living community resources and needs, awareness of senior living services and cost structures, knowledge of related services available throughout the surrounding neighborhood and awareness of the competition and their rates.

Professional Memberships: Preferred and encouraged to participate in outside community civic organizations and associations.

Travel Requirement: Ability to travel to Communities as deemed necessary by Senior Leadership 65-75% of the time.

Other: Work well with people including staff, residents, families, and outside community; communicate the services of the facility to prospective residents and the community, speak before large groups; be personable and friendly; ability to drive, conduct tours of the community and work independently.

ESSENTIAL FUNCTIONS OF THE POSITION:

• Travels within the region to collaborate with senior leadership and area teams to develop a strategic Sales & Marketing Plan in growing new and/or underperforming communities.
• Assess needs and issues that arise during community fill-up and develop resolutions or recommend specific strategies and plans to improve Sales & Marketing efficiency and performance of sales team.
• Works with local sales teams to evaluate the Sales & Marketing Plans for the region to ensure the communities generate enough leads to meet or exceed budgeted occupancy goals.
• Identifies market needs and trends, maintains knowledge of competitor business practices and market reach within the region to determine effective business development plans for each community.
• Develop C-Level professional business partnerships for the region that would drive traffic to the local communities.
• Participate in the evaluation and analysis of market source statistics and provide recommendations to the overall business development plan for the communities to maximize referral potential.
• Provides sales support within the region as needed when the community has an open sales position or during the recruitment process of new communities.
• Conducts sales training and ride-a-long sessions with sales teams as needed to support region business development strategies.
• Conducts quality assurance audits on a quarterly basis to ensure MSSL Policies and Procedures are being executed within the region by the sales teams.
• Assist with onboarding and sales training of new sales team members as needed within the region.
• Handle financial arrangements related to admissions and acquire necessary information and documentation
• Other duties as assigned.

SECONDARY FUNCTIONS OF THE POSITION:

• Attend and participate in in-service educational programs particularly those that relate to the psychosocial needs of the elderly, community resources, and admission requirements (Title XVIII and Title XIX).
• Lecture before groups relative to health-care services available
• Follow-up with inquiries and maintain current and active waiting lists
• Complete and maintain resident files
• Prepare daily, weekly, monthly and annual reports and summaries for admissions, discharges, sources, classifications, lengths of stays, etc.
• Conduct tours of the community and grounds for potential residents, families, outside community and representatives from placement agencies and organizations
• Designing and creating marketing brochures and other marketing products
• Plan and implement marketing events
• Design, create and fulfill advertising needs of the community
• Maintain professional confidentiality
• Interview, hire, train and supervise the concierge staff

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to speak, hear and write in English. The employee is frequently required to stand, walk sit, and use hands and fingers. The employee is occasionally required to bend, kneel and squat. The employee may occasionally lift and or move up to 20 pounds. Other: Use of telephone, repetition of computer and keyboard, use of small appliances and office equipment, and ability to deal with hot and cold temperature fluctuations.

*Team members who are scheduled to work 24 or more hours per week are eligible for benefits, families of said team members will also be eligible.

EEO