Job Description

RESPONSIBILITIES:

As a rapidly growing organization, we are looking for a full-time Operations Director (OD) with strong business acumen and a proven track record of leadership. You will be responsible for the overall operations and success of the practices by performing the following:

· Drive revenue growth by overseeing orthodontic exam performance, managing pediatric dental productivity, and managing collections

· Achieve profitability targets through cost controls, overseeing payments and identifying new cost efficiencies

· Build great teams by promoting company culture, coaching and development of staff, organizing team events, and working alongside HR for hiring needs

· Maximize patient satisfaction by ensuring customer service and attractive facilities, while also resolving any patient escalations

· Create and maintain a successful schedule for all clinical staff in the practice

· Consistent communication with office staff and supervisors to address issues and review KPIs

· Execute, promote, and collaborate on regional marketing and community engagement strategies

· Assist in practice-level HR duties such as enforcing the employee handbook, disciplinary action, pay structure, and performance reviews

· Assure compliance for federal, state, and dental board guidelines

· Oversee and manage new projects, such as new software implementation

REQUIRED SKILLS & TRAITS

· Strong organizational skills, analytical, and attention to detail

· Humble yet confident leadership skills with strong interpersonal abilities

· Strong verbal and written communication skills

· Ability to multi-task and prioritize as needed

· Ability to drive, have a valid driver’s license, and periodically travel

EXPERIENCE & EDUCATION

· 3+ years in dentistry and / or a dental service organization

· Experience leading teams of 10+ people

· Experience managing a P&L or achieving revenue targets

· Bachelor’s degree preferred

· Knowledge of Microsoft office business applications