Job Description

P1 Dental Partners is growing, and we are looking for a smart and influential leader to join our team!

The Regional Director of Operations (RDO) is responsible for driving operational excellence, financial performance, and team engagement across a portfolio of affiliated dental practices. This role partners closely with supported dentists (owners/providers) to achieve sustainable growth while preserving clinical autonomy and delivering an exceptional patient experience.

The RDO leads practice managers, builds high-performing teams, ensures consistent execution of operational standards, and translates organizational strategy into measurable results at the practice level.

Key Responsibilities

1. Operational Leadership

• Oversee day-to-day operations across assigned practices (typically 8–12 locations)
• Ensure consistent implementation of standard operating procedures (SOPs), workflows, and best practices
• Conduct regular in-office visits, audits, and performance reviews
• Identify operational inefficiencies and implement corrective action plans

2. Financial Performance & Growth

• Own regional P&L performance, including revenue growth, expense management, and EBITDA targets
• Drive same-store growth through improved case acceptance, patient flow, and provider productivity
• Monitor and improve key KPIs such as:
  • Net production & collections
  • Doctor and hygiene production per hour
  • Patient visit volume (new & recall)
  • Case acceptance rate
  • Hygiene reappointment rate
• Partner with revenue cycle teams to optimize collections and AR

3. Doctor & Partner Relations

• Serve as the primary business partner to supported dentists and practice owners
• Align on growth strategies, staffing models, and scheduling optimization
• Support providers with business insights while respecting clinical autonomy
• Facilitate communication between doctors and central support teams

4. Team Leadership & Development

• Recruit, coach, and develop Office Managers / Practice Managers
• Build strong leadership bench strength and succession plans
• Drive accountability through goal setting, scorecards, and performance management
• Foster a culture of engagement, ownership, and continuous improvement

5. Patient Experience & Quality

• Ensure high standards of patient satisfaction and service excellence
• Monitor patient feedback (reviews, surveys, NPS) and implement improvements
• Partner with clinical leadership to support quality and compliance initiatives

6. Compliance & Risk Management

• Ensure adherence to regulatory requirements (OSHA, HIPAA, state dental board regulations)
• Maintain audit readiness across all locations
• Address compliance gaps proactively

7. Strategic Initiatives

• Lead regional rollout of new initiatives (technology,marketing programs, practice improvements)
• Support integration of partner practices
• Collaborate cross-functionally with HR, Marketing, Finance, and Clinical teams

Qualifications

Required

• 5–10+ years of multi-site operations leadership experience (dental preferred)
• Demonstrated success managing P&L and driving measurable financial results
• Experience leading managers and developing high-performing teams

Preferred

• Experience in a Dental Service Organization or multi-location dental group
• Familiarity with dental KPIs, practice management systems, and revenue cycle processes

Core Competencies

• Strong business and financial acumen
• Data-driven decision-making
• Influential leadership (especially in non-hierarchical, doctor-partner environments)
• Change management and execution discipline
• Communication and relationship-building skills
• Problem-solving and operational agility

Travel Requirements

• 50–75% travel within the assigned region (NWI / Illinois)

Reporting Structure

• Reports to: Senior Director of Operations
• Direct Reports: Practice Managers / Office Managers

Salary Range: $100,000 - $115,000 (Based on Experience) + Bonus of up to 10% of Salary

Benefits & Perks

• Health, Vision, and Life Insurance
• 401(k) *subject to terms and eligibility
• Competitive Dental Services Employee Discount
• Flexible Spending Account
• Health Savings Account
• 9 Paid Holidays & PTO
• Life Insurance
• Cell Phone Stipend

What Success Looks Like in This Role

• Practices consistently hit or exceed financial and operational targets
• Strong, trust-based relationships with supported dentists
• Stable, high-performing teams with low turnover
• Improved patient experience and community reputation
• Scalable systems and processes implemented across the region