Job Description

• Provide support to the Bristal communities and serve as a resource in the area of Resident Services
• Visit the communities regularly to meet with the Executive Director and Resident Services
• Assist the Executive Director as well as Regional Vice President of Operations in responding to any resident concerns
• Evaluate effectiveness and efficiency of processes in the Resident Services Department and provide input/recommendations to the VP of Resident Services and Quality Compliance regarding same to ensure quality services
• Participate in updating of Resident Services policies/procedures as needed
• Ensure company standards are met and company policies/procedures are followed in the Resident Services Department including infection control criteria by regular visits to the communities
• Evaluate resident services and care through intermittent resident evaluations and direct observation of services provided including but not limited to personal care and medication assistance
• In conjunction with community ED, develop training plan for of new Resident Services Directors -- Director of Wellness (DOW), Assistant Director of Wellness (ADOW), Director of Case Management (DCM), Director of Reflections (DOR) – to include mentoring and hands-on education
• Offer ongoing support, education, and guidance to all Resident Services Directors through routine visits to the communities
• Assist VP of Resident Services with identification of education needs of the Resident Services Department & Quality Compliance
• Develop general training programs as identified or specified by the COO or Vice President of Resident Services and Quality Compliance
• Coordinate education programs for the Resident Services Department including but not limited to
  • The development of specific classroom education pertinent to Resident Services
  • Management of the training calendars
  • Preparation of shared training materials
  • Use of various training techniques to optimize staff learning, i.e., lecture, printed materials, hands-on demonstration, role-playing, group sessions, one-on-one training, etc.
  • Assist communities in coordinating outside training programs with the communities including assuring proper credentials received prior to training
  • Provide direct education as needed or as directed by the VP of Resident Services and Quality Compliance
• Review staff education through effective tracking system
• Monitor the effectiveness of training and education provided through quality assurance/performance activities which include one-to-one observations throughout the community work areas
• Assist community DOW’s with staff competencies as needed
• Conduct Quality Assurance/Performance Improvement audits at the communities
• Support the communities during Department of Health inspections
• Develop relationships with outside training entities to foster educational and recruitment opportunities
• Participate in the OSHA Respiratory Program including reviewing employee Respirator Medical Evaluation Questionnaires
• When necessary, perform full Director of Wellness responsibilities at a Bristal community in the absence of such individual Compile routine reports documenting training efforts and effectiveness of same
• In conjunction with Human Resources staff and Executive Directors, monitor and investigate employee injuries and/or exposures
• As directed by the VP of Resident Services and Quality Compliance, monitor various trends and compile reports as needed
• Establish and maintain healthy, positive, and productive interpersonal relationships with all team members
• Maintain strict confidentiality regarding knowledge of resident information as well as company confidential matters
• Demonstrate the ability to communicate and receive constructive feedback in a positive manner
• Maintain current clinical knowledge and working knowledge of assisted living regulations as well as best practices
• Create and maintain an atmosphere of warmth, personal interest and positive emphasis as well as create a calm environment
• Act as a role model for team members
• Perform all other responsibilities and tasks as deemed necessary by the COO or the Vice President of Resident Services and Quality Compliance