Job Description

About Us

At Live Well Healthcare Solutions, we take immense personal pride in serving our communities through dedicated Dietary, Housekeeping, and Laundry services. The high standards of excellence we maintain reflect our core commitment to care. We take pride in being there for our employees—whatever they need, whatever it takes. If you are seeking an exciting and rewarding career opportunity in healthcare hospitality, Live Well Healthcare Solutions is the place for you!

Position Overview

We are seeking an experienced and strategic Director of Dining & Environmental Services (EVS) Operations to support a team of Regionals and Manager across multiple markets. This role holds full accountability for both Dining (Dietary) and EVS (Housekeeping and Laundry) programs, driving operational success, ensuring regulatory compliance, and delivering high-quality, resident-centered hospitality services across a diverse portfolio of healthcare and senior living facilities.

This position sits on Live Well's State Survey Readiness and Support Team. The Director makes sure Dining and EVS programs at every facility are survey-ready at all times. They also provide hands-on support before, during, and after state surveys.

The ideal candidate is a hands-on leader with a strong background in healthcare food service and environmental services, proven success managing multi-site operations, and the ability to develop high-performing teams while maintaining client satisfaction and financial performance.

The Director is accountable for the daily business operations and financial performance of both service lines. This includes supervising, guiding, and delegating to regional and site leaders; making sure company policies and legal guidelines are clearly communicated and followed; and assessing, managing, and resolving problems as they arise. Working closely with facility dietary managers, EVS supervisors, staff, and other stakeholders, the Director maintains consistency and excellence across every location.

Key Responsibilities

Operational Leadership

• Oversee Dining and EVS operations across multiple regions, ensuring consistency in service delivery and adherence to company standards
• Provide direction, coaching, and support to Regional Dining and EVS Managers and site-level leadership (Food Service Directors, Housekeeping/Laundry Supervisors)
• Conduct routine site visits to assess performance, identify opportunities, and drive continuous improvement
• Assess, manage, and resolve operational issues and escalations quickly and effectively; lead new account openings and transitions, including staffing, training, systems setup, and stabilization
• Standardize policies, procedures, and best practices across both service lines, and make sure company policies and legal guidelines are clearly communicated and followed

State Survey Readiness & Support

• Serve as a core member of the State Survey Readiness and Support Team across the regional portfolio
• Conduct mock surveys and readiness audits of kitchens, dining service, housekeeping, and laundry against CMS and state Department of Health requirements
• Identify survey risks early and lead corrective action plans with site leaders before surveys occur
• Deploy on-site when a facility enters its survey window or a survey is in progress to support staff and respond to surveyor requests
• Lead the Dining and EVS parts of Plans of Correction (POCs) after any deficiency, including root-cause analysis, re-education, and follow-up audits
• Keep survey-ready documentation current, including temperature logs, sanitation records, diet orders, cleaning schedules, and staff in-service records
• Track survey outcomes and deficiency trends across facilities and share lessons learned to prevent repeat citations
• Train regional and site leaders on survey expectations, regulatory updates, and how to interact with surveyors

Dining Services

• Ensure delivery of nutritious, appealing, and resident-centered meals that meet therapeutic and texture-modified diet requirements
• Partner with Registered Dietitians on menu planning, diet orders, nutritional care, and resident dining preferences
• Monitor food quality, presentation, temperatures, tray accuracy, and meal service timeliness
• Oversee purchasing, vendor relationships, inventory controls, and food cost management
• Promote a positive, hospitality-focused dining experience that enhances resident satisfaction

Environmental Services & Laundry

• Ensure cleaning and disinfection programs meet infection prevention standards and facility needs
• Oversee housekeeping workflows, terminal and discharge cleans, floor care, and room turnover
• Manage laundry and linen operations, including linen par levels, handling, and quality control
• Evaluate and implement chemicals, equipment, and technology that improve efficiency and outcomes
• Partner with facility Infection Preventionists on outbreak response and environmental cleaning protocols

Regulatory Compliance & Quality

• Ensure all operations comply with CMS, state Department of Health, OSHA, and local health code requirements
• Maintain food safety standards (HACCP, ServSafe) and sanitation practices across all dining operations
• Prepare sites for state surveys and inspections; lead plans of correction when deficiencies occur
• Conduct and oversee routine audits (kitchen sanitation, food safety, EVS cleanliness, linen quality) and track corrective actions
• Promote a strong culture of safety, including chemical safety, SDS compliance, and injury prevention

Financial Management

• Manage and monitor budgets, labor, food, and supply costs across the regional portfolio
• Analyze financial reports and KPIs; implement action plans to achieve targets
• Drive productivity through effective scheduling, staffing models, and labor management
• Identify cost-saving opportunities without compromising quality or compliance

Client Relations & Growth

• Serve as a key point of escalation and relationship lead for facility Administrators and ownership groups
• Conduct regular client meetings and business reviews to communicate performance and resolve concerns
• Monitor resident and client satisfaction and implement improvement initiatives
• Support business development efforts, including site assessments, proposals, and transition planning

Team Development & Talent

• Recruit, onboard, develop, and retain Regional Managers and site-level leaders
• Build training programs covering food safety, infection control, customer service, and leadership
• Conduct performance evaluations, set goals, and build succession plans
• Foster an engaged, supportive culture that reflects Live Well's commitment to its employees

Qualifications

Required

• Bachelor's degree in Hospitality, Food Service Management, Nutrition, Business, or related field (or equivalent experience)
• 7+ years of progressive leadership experience in healthcare dining and/or environmental services
• 3+ years of multi-site or regional management experience
• Strong working knowledge of CMS/state regulations, food safety, and infection prevention standards
• Demonstrated success managing budgets, P&Ls, and labor productivity
• ServSafe Manager certification (or ability to obtain within 90 days)
• Excellent communication, client relations, and problem-solving skills
• Valid driver's license and ability to travel regularly across assigned markets

Preferred

• Certified Dietary Manager (CDM, CFPP) credential
• Certified Healthcare Environmental Services Professional (CHESP) or similar
• Experience in contract services within skilled nursing, long-term care, or senior living
• Proficiency with scheduling, payroll, and food service/menu management software

Physical Requirements & Travel

• Frequent travel to facilities within assigned regions, including occasional overnight stays [~50–75%]
• Ability to walk and stand for extended periods during site visits and audits
• Ability to lift up to 25 lbs and work in kitchen, laundry, and patient-care environments

Equal Opportunity

Live Well Healthcare Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.