Job Description

ESSENTIAL JOB FUNCTIONS

• Lead implementation of domestic ground transportation solutions (LTL, FTL, final mile, brokerage, parcel).
• Serve as executive point of contact during onboarding for ground accounts.
• Develop detailed implementation plans covering pricing alignment, carrier procurement, routing guide development, EDI/API integration, reporting configuration, and SOP creation.
• Coordinate cross-functional teams including operations, IT, carrier relations, finance, and sales to ensure smooth launch.
• Identify operational risks specific to domestic ground networks and proactively mitigate issues prior to go-live.
• Establish KPIs for service, cost, and carrier performance
• Drive post-launch stabilization and conduct formal implementation review assessing operational, financial, and service performance.
• Standardize ground implementation processes and documentation to drive scalability and repeatability.
• Escalate and resolve client, operational or carrier-related service issues during transition and early lifecycle.
• Other duties as assigned.

OTHER SKILLS/ABILITIES

• Deep knowledge of U.S. ground transportation markets, including LTL classifications, FTL spot and contract markets, parcel carrier structures, and brokerage operations.
• Strong understanding of domestic carrier capacity cycles and pricing dynamics.
• Demonstrated success implementing multi-site domestic shipping programs.
• Financial acumen with ability to analyze margins, cost models, and network impact.
• Ability to drive accountability across operations and carrier management teams.
• Strong negotiation skills with carriers and customers.
• Ability to operate under tight implementation timelines without sacrificing service quality.
• Advanced proficiency in TMS platforms and Microsoft Office.
• Strong executive communication and presentation skills.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from management, employees and clients

EDUCATION AND EXPERIENCE

• Bachelor’s degree in Supply Chain, Logistics, Business or related field preferred.
• Minimum 7–10 years' experience in U.S. domestic ground transportation.
• Minimum 5 years leadership experience managing implementation or operational teams.
• Experience working with LTL, FTL, brokerage, and parcel carriers required.
• Proven track record launching mid-to-large domestic ground accounts.

CERTIFICATIONS AND LICENSES

• Professional certification may be required in some areas.

PHYSICAL REQUIREMENTS

• Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components
• Sitting for extended periods of time.
• Vision abilities required by this job include close vision and the ability to adjust focus

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

Quarterly Incentive Plan

136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use

Excellent Medical, Dental and Vision benefits

Tuition Reimbursement for education related to your job

Employee Referral Bonuses

Employee Recognition and Rewards Program

Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities

Employee Discounts

Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

More Information: http://www.dhs.gov/e-verify 

Company benefits are contingent upon meeting eligibility requirements and plan conditions.