Job Description

The Regional Director provides leadership and vision for all assigned programs and services. This role is responsible for operational oversight, administrative processes, reporting procedures, and people systems to ensure customer satisfaction, efficiency, financial stability, and strategic growth. The Regional Director plans, implements, administers, and evaluates program performance while coordinating resources to maximize outcomes for individuals served.

Supervisory Responsibilities:

• Recruit, interview, hire, and train assigned staff.
• Provide ongoing coaching, guidance, and support to employees.
• Conduct performance evaluations and deliver constructive feedback.
• Address employee relations matters, including discipline and termination, in accordance with company policy.
• Lead team meetings and staff development initiatives.
• Oversee daily workflow, staffing needs, and team productivity.
• Support staff in service delivery as needed.
• Collaborate with leadership to ensure overall agency success.

Duties/Responsibilities:

1. Program Operations & Coordination

a. Direct assigned service lines to achieve outcomes related to quality, satisfaction, productivity, and growth.

b. Serve as subject matter expert on service lines, including regulations and industry trends.

c. Implement and enforce program procedures to improve effectiveness.

d. Ensure compliance with all applicable state, federal, and accreditation standards.

e. Oversee referrals, intake processes, and waiting lists.

f. Ensure services align with individual goals and desired outcomes.

2. Data Management & Compliance

a. Oversee program documentation, reporting, and recordkeeping.

b. Ensure compliance with policies, procedures, and regulatory requirements.

c. Develop reports and analyze data as requested.

d. Monitor funding documentation and ensure accuracy and timeliness.

e. Participate in Audits, Accreditation, Surveys, and other regulatory reviews internally and externally as requested.

3. Program Development & Community Relations

a. Participate in internal and external committees.

b. Evaluate existing programs and recommend improvements or new services.

c. Assist with fundraising, grant writing and reporting as needed.

d. Assist with community outreach as needed.

e. Present program information to stakeholders and professionals.

f. Assess customer and stakeholder satisfaction to drive improvements.

4. Fiscal Management & Growth

a. Develop and manage program budgets and financial performance.

b. Monitor financial outcomes against projections and growth goals.

c. Oversee billing-related systems including authorizations and plans of care.

d. Ensure accurate documentation to support funding and reimbursement.

e. Market services to funding sources and community partners to support growth.

5. Sycamore Services Team

a. Promote and uphold the agency mission statement.

b. Foster teamwork through mutual respect and collaboration.

c. Partner with leadership to align service line priorities with organizational goals.

d. Assist co-workers and support overall team success.

e. Perform other duties as assigned.

Requirements

• Strong leadership and supervisory skills.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving abilities.
• Ability to prioritize tasks and delegate effectively.
• Ability to work in a fast-paced and dynamic environment.
• Proficiency in Microsoft Office or related systems.

Education and Experience:

• Bachelor’s degree in Business, Human Services, or related field preferred.
• Minimum one (1) year of experience in human services required.
• Minimum three (3) years of supervisory experience required.
• Knowledge of Community Integration and Social Role Valorization preferred.

Physical Requirements:

• Prolonged periods of sitting and working on a computer.
• Must be able to lift up to 35 pounds.
• Ability to travel between locations and community sites.
• Must possess a valid driver’s license and reliable transportation.
• Ability to work a flexible schedule, including non-standard hours as needed