Job Description

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.

Senior Regional Directors at TheKey are responsible for the smooth operations, achieving company goals, ongoing growth, and high employee and client satisfaction of a defined geographic region of TheKey. Senior Regional Directors ensure that all policies and procedures are properly implemented, all workflows are optimized, day-to-day questions are resolved, and new initiatives are rolled out effectively. Senior Regional Directors also hold P&L responsibilities across their defined geographic region which will have greater than $100M in yearly revenues. Senior Regional Directors have a vast understanding of business plans, and how their industry and region will be affected by market trends. Responsible for using competitive intelligence in preparing their locations to meet changes within their market to ensure they are productive and profitable.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. More specifically, your essential duties and responsibilities will include, but are not limited to:

• Building expertise in every phase of TheKey operations, starting from client management and caregiver team recruitment and development to staffing operations, human resources, client acquisition, and lead intake, client care management, and referral marketing
• Oversees operational performance including efficient, effective, and high-quality delivery of services across defined geographic region
• Manage a team of General Managers within a defined geographic region
• Creating and sustaining relationships with key partners to build brand awareness and generate new clients for TheKey
• Improving client relationships, satisfaction, and retention by implementing strong processes and oversight, including regular visits and re-assessments, family & POA communications, and regular client interaction
• Overseeing day-to-day operations of the region which may include facilities issues or emergencies, identification of new office space, liaison with property managers, etc.
• Ensuring the integrity of all processes and documentation, responding to requests for information and audit, as necessary. Conduct periodic audits of both documentation and workflows.
• Working with the Executive Team to craft strategic plans, roadmaps, and goals for the assigned market, as well as additional territories that may be identified as potential development opportunities
• Ensuring all locations within the region meet their short-term and long-term goals, including client acquisition, referral marketing, lead conversion, client retention & satisfaction, gross margin, caregiver recruitment, and caregiver retention.
• Ensuring the successful recruitment, training, and development of new team members
• Evaluating the effectiveness of team members, including areas of strength and opportunity. Communicating areas of development and providing mentorship and training as needed. Thereby helping all team members within the region to achieve success and growth within their roles
• Understanding our competitors and the professionals in the local industry, helping us lead the competitive landscape, identifying potential ways for us to further build out our team by identifying high-potential talent
• Builds a cohesive, service-oriented team through recruitment, training and development, engagement and retention of qualified team members
• On-call and after-hours support as needed
• Additional duties and responsibilities as may be assigned by your supervisor

Required Skills, Education and Certifications:

The requirements listed below are representative of the knowledge, skill, and/or ability required. To be a good fit for this opportunity you will also have:

• Bachelor’s Degree from an accredited university is desired; relevant professional experience may substitute
• Five to 10 years experience in operations, preferably in health care, elder care, social work, or related industry
• Strong people management experience
• Excellent customer service and supervisory skills
• Computer proficiency and ability to document timely and accurate notes in systems related to client visits
• Current driver’s license and proof of insurance

Leadership Competencies:

• Emotional Intelligence – namely, self-aware, self-management, motivation, empathy, integrity, social skills, and well-placed boundaries
• Leadership presence, managerial courage, and accountable
• Strong and meaningful relationship-building skills and communication abilities
• The ability to navigate through various stressors and challenges
• Humility and authenticity
• Organizational agility – innovative and responsive
• The ability to partner with others to create trust, rapport, and respect
• Sense of community
• Compassion

Physical Requirements:

• Ability to travel approximately 25% of the time
• Ability to lift and carry up to 15-20 pounds
• Ability to sit, stand and walk for prolonged periods of time throughout the workday

The information contained here is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Reasonable accommodations may be made to assist qualified disabled persons to perform the essential functions of the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Benefits for full time employees

• Medical/Dental/Vision Insurance
• TouchCare VirtualCare
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k) Matching
• Employee Assistance Program
• PTO Plan for Non-Exempt Employees
• Flexible PTO Plan for Exempt Employees
• Holidays and Floating Holidays
• Pet Insurance

TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

California Residents Only:

In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.

#LI-TK