Job Description

At Encore, we’re here to make residential property management feel personal, thoughtful, and seamless. Since we opened our doors in 2004, our mission has been simple: to deliver an outstanding experience for every customer, with genuine care at the heart of everything we do. We don’t just look after buildings, we look after the people who call them home, treating each property as if it were our own.

The Encore culture not only attracts the brightest talent, but also industry recognition as we've been awarded Employer of the Year on many of occasions. Our ambition is to be regarded as the most professional managing agent in the country - with a team of exceptional people who are energised by what they do. Were all about communication, collaboration, teamwork – and having fun while we work. By creating an inviting environment for our people to be inspired, learn and flourish can make all the difference.

Lead people. Shape places. Deliver exceptional service.

Are you an ambitious property leader who thrives on building strong teams, trusted client relationships and well-managed residential communities? Join Encore Estate Management as a Regional Director and play a key role in driving performance across a diverse residential estate portfolio.

This is a high-impact leadership role where no two days are the same. You’ll oversee the financial, operational and customer-service delivery of your region, ensuring estates are safe, compliant, well maintained and managed with care.

What you’ll be doing

• Lead, coach and inspire a team of Estate Managers to achieve outstanding service standards and KPIs.
• Take ownership of estate finances, including service-charge budgets, expenditure, annual accounts, arrears and cash-flow monitoring.
• Oversee planned, reactive and major works programmes, ensuring projects are delivered on time, within budget and to a high standard.
• Build trusted relationships with Directors, residents, freeholders and contractors.
• Chair Directors’ meetings, resident meetings and AGMs with confidence and professionalism.
• Ensure robust compliance across health and safety, insurance, lease obligations and relevant property legislation.
• Support the onboarding and integration of new estates, while identifying opportunities to continuously improve how we work.

What you’ll bring

You will be an experienced, commercially minded property professional with a genuine passion for customer service and people leadership. You’ll be confident interpreting financial information, resolving complex issues and making sound decisions under pressure.

Ideally, you will have:

• At Least 10 years management experience within block management, property management or surveying.
• Strong experience of budgets, service charges, expenditure control and financial reporting.
• A solid understanding of building maintenance, major works and relevant legislation, including the Landlord and Tenant Act, Building Safety Act and RICS guidance.
• Excellent written and verbal communication skills, with the ability to build confidence and handle challenging conversations diplomatically.
• Proven experience leading, coaching and developing high-performing teams.
• MTPI and/or RICS qualifications are desirable.

Why Work with Us?:

• Great Team Environment: You’ll be part of a friendly, supportive team that works hard and has fun along the way.
• Growth Opportunities: We believe in helping our people grow. With extensive training and development, you’ll have plenty of opportunities to advance your career.
• Competitive Salary & Perks: We offer a competitive salary, benefits, and a positive workplace culture where your contributions are valued.

At Encore, we pride ourselves on delivering outstanding service and managing valuable residential estates with expertise and care. This is your opportunity to grow into a leadership role while making a real impact in the lives of our clients.

Encore operate a hybrid working model, for this role the requirement is 2 - 3 days in our Cambridge office and the remainder of the time working from home.