Job Description

Lead the Future of Luxury Community Management with AAM!

For more than 36 years, AAM has been a trusted leader in community association management, serving condominium, master-planned, active adult, and high-rise communities across the United States. Our mission is simple: deliver exceptional service and total peace of mind to the communities we serve.

As a leader on our team, you will directly supervise, mentor, and support On-Site Managers at prestigious high-end condominium communities, empowering them to succeed, deliver outstanding resident experiences, and uphold AAM's standard of excellence. If you're passionate about leadership, coaching others, and making a lasting impact, we'd love to hear from you.

Responsible for the direct supervision, mentorship, support and success of assigned On-Site, High-End
Condominium Communities/Managers.

Position Responsibilities:

• Develop a working relationship with Developer Clients and Homeowner Boards through regularly scheduled interactions and meetings.
• Attend Board, Annual, Committee, and other meetings as needed with assigned Onsite Managers.
• Assist Managers and Clients to ensure compliance with State, Federal, and Association Management Statutes.
• Participate in interviews, hiring, terminations, training, and placement of Community Managers, and related onsite staff.
• Provide input for staff assignments in assigned condominiums.
• Evaluate employees and complete annual reviews. As applicable, communicate with boards regarding annual increases for assigned staff, and communicate through appropriate channels for execution.
• Provide leadership, direction, training, mentoring, coaching, support, supervision and development to assigned Community Managers, condominium staff and other assigned direct reports.
• Ensure compliance with established AAM policies and procedures, including but not limited to, annual meetings, corporate records, board packets, collection activities, board reporting, communication, transitions, financial statements and staffing.
• Ensure compliance with established procedures for condominium maintenance and operations.
• Assist manager as needed in reviewing, proofreading and approving mailings, notices, newsletters, etc.
• Assist staff in the proper preparation and presentation of Board and Annual Meetings.
• Handle escalated homeowner issues as required. Report resolutions to superiors and to the Board of Directors as required.
• Other related duties as directed.
  
  Knowledge, Skills and Abilities:
• Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups,
  articulate, persuasive in expression, strong public speaker.
• Self-direction. Capacity to set personal priorities, follow-up and report as required.
• Ability to motivate staff.
• Time Management: the ability to organize and manage multiple priorities.
• Attention to detail.
• Experience working with high-end Condominiums or other entities that involve knowledge and enforcement of Governing Documents as well as knowledge of maintenance and operations of complex Condominium systems and facilities.
  
  

Physical Demands & Work Environment:

• Utilizing a computer in an office setting, utilizing personal vehicle for travel involved and able to walk or move around properties and necessary.
• Must be able to work evening and weekends as needed for meetings and emergencies.