Job Description

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.

We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.

We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?

Objectif du rôle

Directeur régional de la prestation de services responsable de l’ensemble du portefeuille de services professionnels au Canada. Vous êtes responsable des résultats de prestation, de la performance des revenus, des capacités de l’équipe et de la réussite client sur chaque projet de votre région. Vous intervenez à la fois comme leader senior de la prestation et comme responsable commercial — en veillant à ce que les projets soient correctement cadrés, contractualisés et exécutés conformément aux engagements de calendrier, de marge et de qualité. Vous faites partie de l’équipe mondiale de direction des Services professionnels et contribuez à la stratégie fonctionnelle tout en pilotant l’exécution régionale.

Il s’agit d’un rôle à forte responsabilisation. Vous êtes le principal point d’escalade du client et la première ligne de responsabilité de l’entreprise pour la performance régionale des Services professionnels. Vous devrez remettre en question le statu quo, favoriser l’amélioration continue et représenter la région avec présence et autorité commerciale.

The Regional Delivery Director owns the full professional services portfolio across Canada. You are accountable for delivery outcomes, revenue performance, team capability, and customer success across every project in your region. You operate as both a senior delivery leader and a commercial owner — ensuring projects are well-scoped, contracted, and executed to schedule, margin, and quality commitments. You sit within the Global PS Leadership Team and carry responsibility for contributing to functional strategy alongside regional execution.

This is a high-ownership role. You are the customer's primary escalation point and the business's first line of accountability for regional PS performance. You will be expected to challenge the status quo, drive continuous improvement, and represent the region with presence and commercial authority.

Principales responsabilités/ Key Responsibilities

• Assumer la pleine responsabilité de l’exécution réussie du portefeuille régional de Services professionnels — toutes les missions d’implémentation, d’intégration et de conseil au Canada et en Amérique latine.
• Veiller à ce que tous les projets soient correctement cadrés, définis et soutenus par des contrats commerciaux appropriés avant le démarrage des travaux.
• Superviser la prestation au regard des engagements de calendrier, de budget, de périmètre et de qualité sur l’ensemble des projets actifs.
• Agir comme point d’escalade principal pour les clients et comme responsable global des projets retardés ou à risque — piloter la résolution, pas seulement la visibilité.
• Participer aux comités de pilotage clients et aux revues exécutives lorsque nécessaire; maintenir la confiance des parties prenantes seniors tout au long du cycle de vie de l’engagement.
• Travailler avec PS Ops & Transformation afin d’assurer l’alignement sur la méthodologie de prestation, les outils et la cadence de reporting.

Compétences, connaissances et expérience / Skills, Knowledge & Experience

• Proven track record leading PS or delivery teams in a SaaS or enterprise software environment.
• Strong commercial acumen — experienced in forecasting, margin management, and contributing to the sales cycle.
• Demonstrated success managing complex, multi-workstream delivery portfolios at regional scale.
• Excellent stakeholder management skills: able to operate credibly at C-suite level with customers and internally.
• Process-driven with a track record of delivering through significant change and ambiguity.
• Strong analytical skills; comfortable using data to identify trends, make decisions, and drive performance.
• Proven people leader: builds high-performing teams, develops individuals, and creates accountable cultures.
• Outstanding communication skills — written, verbal, and executive presentation.
• Ability to plan and execute multiple priorities simultaneously without losing quality or customer focus.
• Knowledge of the automotive dealer or vehicle retail industry.
• Experience with productised PS frameworks or tiered onboarding programmes (e.g. Traction-type models).
• Familiarity with co-delivery partner / elastic capacity models.
• Experience managing GOC or offshore delivery team integration.

Qualifications et langues /Qualifications & Languages

Formation: Diplôme de licence en commerce ou expérience professionnelle équivalente

Expérience en gestion de projets SaaS, logiciels et services d’implémentation

Certifications: Certification PRINCE2, PMP/PMI ou équivalente en prestation de projet (souhaitable); formation en leadership ou qualification en coaching (souhaitable)

Langues: Anglais courant requis. Français et/ou espagnol fortement souhaités compte tenu du périmètre régional (Canada et Amérique latine)

Education: Bachelor’s degree in Business or equivalent professional experience

Experience of SaaS and Software project and implementation services management

Certifications: PRINCE2, PMP/PMI or equivalent project delivery certification (desirable); Leadership training or coaching qualification (desirable)

Languages: Fluent English required. French and/or Spanish strongly preferred given regional scope (Canada & Latam)

À quoi ressemble l’excellence dans ce rôle / What ‘Great’ Looks Like in This Role

Why join us?

We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.

An inclusive environment to thrive

We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.

Be rewarded for your efforts

We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.

Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.

We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply.

"At Keyloop, AI is a daily ally: We encourage and train every employee to use our AI tools to boost their creativity and productivity."