TMF Group

Regional Delivery Centre Site Director

TMF Group  •  Kuala Lumpur, MY (Onsite)  •  1 day ago
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Job Description


General Information


Job ID

36310

Location

Kuala Lumpur, Malaysia

Work Types

Permanent

Categories

Management


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About TMF Group

TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world. As we’re a global company with 12,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all.


Discover the Role

This is a pivotal leadership opportunity to establish and scale TMF’s Regional Delivery Center (RDC) in Kuala Lumpur, driving a high-performing, multi-site RDC model across APAC. The role requires an experienced RDC delivery leader with a proven track record in managing complex, multi-country RDC operations and collaborating effectively with regional offices and established RDCs, including those in India.

The successful candidate will bring deep RDC service line expertise across accounting, tax, entity management, payments, and payroll, alongside the ability to design and implement a value-efficient, outcome-driven RDC operating model. Critically, they will shape the RDC into a mature, scalable capability and a future profit centre through RDC operational excellence, strong P&L management, and a focus on productivity, standardisation, and RDC leadership development.


Key Responsibilities
  • Lead and scale the Kuala Lumpur Regional Delivery Center (RDC), establishing it as a high-performing, multi-site delivery hub supporting APAC markets.
  • Partner with regional offices and global stakeholders to transition work into the RDC and ensure seamless, high-quality, and consistent service delivery.
  • Build and lead a large, multi-disciplinary team across accounting, tax, entity management, payments, and payroll, with a focus on engagement, capability, and leadership development.
  • Drive operational excellence through productivity measurement, process optimisation, automation, and simplification of internal billing and performance metrics.
  • Own and manage the RDC P&L, ensuring cost efficiency, scalability, and progression towards a sustainable profit centre.
  • Embed a value-driven, outcomes-focused operating model aligned to global RDC standards and governance.
  • Champion a strong client-centric culture, ensuring delivery quality, risk management, and compliance with global standards (e.g., ISAE, ISO).

Key Requirements
  • Proven experience leading large-scale (200+) shared services, BPO, or Regional Delivery Center (RDC) environments across multiple geographies.
  • Strong track record of building and scaling delivery capability in complex, multi-site RDC environments, including collaboration with established RDCs in India.
  • Experience working closely with local market teams across Asia, influencing senior stakeholders and driving alignment.
  • Deep service line knowledge across accounting, tax, entity management, payments, and payroll (funds experience advantageous).
  • Commercially astute, with demonstrated P&L ownership and the ability to drive growth, efficiency, and performance through robust productivity and billing metrics.
  • Expertise in transition management, process improvement, and the implementation of enabling technologies.
  • Strong leadership capability with a proven ability to develop high-performing teams and evolve RDC operating models.

What’s in it for you?
  • Opportunity to shape and lead a strategically critical Regional Delivery Center (RDC) within a global transformation programme. Autonomy to build, scale, and mature a best-in-class RDC with regional and global impact. Exposure to senior leadership and the chance to influence the future RDC operating model across APAC.
  • A dynamic, growth-oriented environment focused on innovation, continuous improvement, and operational excellence. The platform to build a market-leading capability and transform the KL RDC into a recognised profit centre.
  • Pathways for career development: Work with colleagues and clients around the world on interesting and challenging work. We provide internal career opportunities so career progression can continue within TMF. Continuous development is supported through global learning opportunities from the TMF Business Academy.
  • Making an impact: Contribute to making the world a simpler place to do business for clients. Through the corporate social responsibility programme, make a meaningful difference in the communities where we operate.
  • A supportive environment: Strong feedback culture to help build an engaging workplace. Positive and healthy working environment, aligned with recognised best practices for great workplaces.


We’re looking forward to getting to know you!
TMF Group

About TMF Group

We provide employee, financial and legal administration so that firms can invest and operate safely around the world.

TMF Group is a single global team with over 11,000 colleagues in more than 125 offices across 87 jurisdictions, covering 92% of world GDP and 95% of FDI inflow.

We bring common culture and ways of working, investing heavily in our people and platform to provide a high level of quality and security to our clients. We exist to give clients a global solution to what otherwise requires many local providers, each with their individual operational complexity and risk.

Our clients include the majority of the Fortune Global 500, FTSE 100 and top 300 private equity firms. We see ourselves as a partner to them, keeping them on top of complex rules and regulations in the countries where they are active.

We recognise that what we do is critical to our clients’ reputation and integrity. That is why we have made flawless service our single obsession. Great service starts with our people, so colleague and client engagement are the two measures we care most about, driving our management agenda and investment.

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Amsterdam , NL
Year Founded
1988
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