Job Description

The Regional Corporate Senior Digital Operations Team Specialist will be responsible for assisting an assigned regional group of stations to manage their digital account business. The Senior Specialist needs to be able to be detail-oriented in a fast-paced environment. In this role they will work alongside Sales and Sinclair/Amp Digital Operations. This position reports into the Corporate Digital Sales Operations Senior Manager.

Responsibilities:

• Responsible for sales support, pre- and post-sale, for Marketing Consultants from a group of assigned stations
• Will be the key point of contact for digital orders for assigned stations
• Must gain and maintain an understanding of our digital product offerings
• Resolve issues by taking the appropriate action and escalating issues to either corporate hub management or station sales management as needed
• Help with quotes, pulling invoicing, reporting and questions from sales teams on multiple campaigns
• Monitor campaign performance and make recommendations to sales teams
• Provide Marketing Consultants regular updates on campaign performance
• Must be able to understand digital reporting and analytic metrics
• Responsible for communication between ad ops and the client/sales team, acting as the liaison
• Work alongside and guide the Regional Corporate Digital Operations Team Specialist who enters digital orders and back up that Team Specialist as needed
• Work with the corporate digital billing team to resolve questions about orders or audit orders for accuracy.
• Must be comfortable providing education & training as needed
• Other duties as assigned

Skills and Qualifications:

• Bachelor’s Degree in Marketing, Business, Communications, or a related field
• 1-2 years of experience in digital sales or operations and customer service
• Proficiency with MS Office Suite (Outlook, Word, Excel)
• Strong understanding of AOS and Jira systems
• Excellent communication, problem-solving, and customer service skills
• Strong organizational skills, attention to detail, and ability to manage multiple priorities under deadlines.

Core Competencies:

• Customer-Centric Mindset: Demonstrates patience and empathy, ensuring positive interactions and support for internal stakeholders.
• Collaborative Spirit: Enjoys working with others to achieve shared goals and thrives in a team-oriented environment.
• Creative Problem-Solving: Brings innovative ideas to improve processes and enhance campaign performance.
• Adaptability: Handles shifting priorities and high-volume workloads with professionalism and efficiency.
• Proactive Support: Takes initiative to assist colleagues and resolve issues before they escalate.
• Enthusiasm for Helping Others: Gets excited about enabling fellow employees to succeed and contributing to overall team success.

Sinclair is proud to be an equal opportunity employer and a drug free workplace. Employment practices will not be influenced or affected by virtue of an applicant's or employee's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, military or veteran status or any other characteristic protected by law.

About Us

Sinclair, Inc. (Nasdaq: SBGI) is a diversified media company and a leading provider of local news and sports. The Company owns, operates, and/or provides services to 178 television stations in 81 markets affiliated with all major broadcast networks; owns Tennis Channel, the premium destination for tennis enthusiasts; multicast networks CHARGE, Comet, ROAR, and The Nest. Sinclair’s AMP Media produces a growing portfolio of digital content and original podcasts. Additional information about Sinclair can be found at www.sbgi.net.

About the Team

The life-blood of our organization is our people. We have a compelling story, a goal-oriented culture, and we take really good care of people. How good? Here is a glimpse: great benefits, open door policy, upward mobility and a strong desire to see you succeed. Ready to be part of a winning team? Let’s talk.
The hourly compensation range for this role is $20.91 to $24.30 with bonus potential. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications, and geographic location. Full time positions are eligible for benefits that include participation in a retirement plan, life and disability insurance, health, dental and vision plans, flexible spending accounts, 15 paid vacation days, 2 paid personal days, 9 paid holidays, 40 hours of paid sick leave, parental leave, and employee stock purchase plan. This position is hybrid for Maryland-based employees, with regular time in our corporate office. We are also open to considering qualified remote candidates. Work arrangements will be determined based on location and business needs.
Please note that this position is not eligible for visa sponsorship, including employer sponsorship for an H-1B visa, OPT-STEM employment, etc.