Job Description

If you’re an experienced coordinator who enjoys variety, problem-solving and making a real operational impact, and you’re looking for a role where no 2 days are the same – this could be your next move.

This is an opportunity to join Boots Hearingcare as a Regional Coordinator, supporting our clinics across region 1. You’ll play a key role in keeping diaries running efficiently, coordinating staffing and resources, supporting clinic teams and ensuring our customers receive an exceptional experience throughout their journey to better hearing.

This is a 12-month fixed-term contract and will be based at clinic in Edinburgh Princess Street.

The regional environment

You’ll support a busy network of clinics, working closely with the Senior Regional Sales Manager, Hearing Aid Audiologists and clinic teams.

The role offers:

• A varied role supporting multiple clinics across Region 1
• Close collaboration with regional leaders and clinical teams
• The opportunity to improve diary efficiency and customer accessibility
• Responsibility for coordinating staffing, resources and operational activity
• A supportive environment where your organisation and problem-solving skills will have a visible impact

This role is about keeping the region moving, identifying solutions and helping our teams deliver the best possible service to customers.

The role

As Regional Coordinator, you’ll:

• Partner with the Senior Regional Sales Manager to maximise productivity, improve efficiency and reduce waste
• Analyse clinic diary potential and identify opportunities to improve customer accessibility
• Coordinate regional diaries, staffing schedules, Mobile Audiologists, QHAD timetables and absence cover
• Support customers through appointment confirmation calls, rescheduling and ensuring they are booked into the correct appointment type
• Coordinate remote services, including orders, replacements and Hearing Aid Audiologist remote diary scheduling
• Manage stock, loan hearing aids and the allocation of assets for new starters and leavers
• Provide day-to-day operational support to clinics and act as a key point of contact for queries
• Support compliance activity, mandatory training and onboarding and offboarding processes
• Track and report health and safety incidents, working with the Health and Safety team to resolve any issues

Progression & development

This role is ideal for someone who wants to broaden their operational experience and develop within a growing healthcare business.

You’ll benefit from:

• Exposure to multi-site regional operations
• The opportunity to work closely with senior regional and clinical leaders
• Experience in resource planning, diary optimisation and operational performance
• Full training and ongoing support
• The opportunity to complete the Hearing Wellness Advisor qualification if required
• Future development opportunities across operations, customer service and regional support

What’s in it for you

• Salary: £27,000 + Bonus
• Contract: 12-month fixed-term contract
• 25–30 days’ annual leave plus bank holidays
• Boots Discount Card
• Free hearing aids if required as an employee
• Free flu vaccination, with discounted vaccinations available for family members
• Pension scheme and life assurance
• Flexible Benefits Box – tailor your package to suit your individual needs
• TELUS wellbeing support – confidential support inside and outside work
• Long-service awards recognising your contribution

What we’re looking for

• 3 to 5 years’ experience in operations coordination, office management, resource planning or a similar role
• Strong organisational, planning and time-management skills
• Excellent communication skills and a customer-focused mindset
• Confidence using systems, technology and data
• A proactive and solutions-focused approach
• The ability to remain calm under pressure and adapt to changing priorities
• A collaborative approach and willingness to support colleagues across the wider business
• Clinical experience would be advantageous, or a willingness to complete the Hearing Wellness Advisor qualification

Experience within customer service, retail, healthcare or a multi-site environment would be beneficial. Most importantly, you’ll bring the right attitude, strong organisational skills and a genuine passion for supporting colleagues and delivering an excellent customer experience.

We care. We drive innovation. We strive for excellence. We build the best team.

#BootsHearingcare