Location:Nairobi, Kenya
Position Status: Full-time
Salary Level:National Salary Scale
Risk Level:XLevel 3 ☐Level 2 ☐Level 1
(Level 3: Frequent contact with participants, direct contact with children, access to sensitive data, and/orhigh levelof accountability.
Level 2: Some contact with participants; unplanned non-direct contact with children.
Level 1: Likely to have no contact with participants or sensitive data)
About Mercy Corps
Mercy Corps is a leading global organization powered by the belief that a better world is possible.Indisaster, inhardship, in more than 35 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.
The Department & Team
The Global Communications Team elevates Mercy Corps’ global profile and influence through powerful storytelling and strategic media engagement. We are a nimble, globally connected team dedicated to amplifying Mercy Corps’ impact and inspiring action from donors, partners, policymakers, and the public. We raise visibility and credibility for Mercy Corps across top-tier international, regional, and other media platforms, positioning our leaders and experts as trusted voices in a rapidly evolving global landscape. Weanticipatemoments that matter and ensure Mercy Corps’ voice is heard, ourexpertiserecognized, and our programs and impact understood.
The Global Communications Team sits within the Philanthropic Growth & Engagement (PG&E) Department. The mission of the Department is to advance Mercy Corps' mission by raising impactful and flexible funds—with a focus on growing unrestricted fundraising—from individuals, companies, and foundations, and elevating our global profile and influence. Our team brings together private fundraising professionals, marketing and communications specialists, development operations experts, and digital platform managers. Together, we boldly share Mercy Corps' global impact with our audiences through best-in-class storytelling with a focus on building trust, engagement, and long-term relationships among our supporters.
The Position
The Regional Content Manager will serve as Mercy Corps’ primary field content and storytelling lead for Africa, helping bring theforthcoming Prosper Globalbrand to life through compelling, community-centered narratives and multimedia content. Embedded within the region, this role willidentify, capture, and produce high-quality stories, photography, video, and digital-first content that support media engagement, fundraising, marketing, communications, and brand awarenessobjectives
This role will report to the Senior Manager of Regional Communications, based in Nairobi, and work closely with the Director of Global Photography to ensure regional content is strategically planned, ethically gathered and ready for use across earned, paid, and owned channels Working closely with country teams, regional leadership, and global communications and fundraising teams, the Regional Content Manager will also build and manage a steady pipeline of timely, impactful content; strengthen storytelling capacity across the region to ensure Mercy Corps is able to respond quickly to emerging opportunities and crises. This role is a critical investment in expanding the volume, quality, and strategic value of field-based storytelling to supporttimelyexternal communications that raise awareness, engage supporters, reach new audiences, and support long-term unrestricted revenue growth.
Essential Responsibilities
STORYTELLING& ASSET CAPTURE
Lead the collection of high-qualitystorytelling assetsacross the region, including photography, video, written stories, interviews, and social-first content.
Capturetimelyand compelling stories thatcentercommunity voices anddemonstratethe impact of our work, and deploy, as needed, to support rapidassetgathering during emerging crises
Supportbasicediting anddevelopment of captured content for use acrossdigital, social, fundraising, donor engagement, media, and brand efforts.
Ensure all storytelling, photography, videography, and content-gathering activities adhere to organizational standards for quality, ethics, safeguarding, informed consent, and brand alignment under the direction of Director of Photography to align with audience needs.
Integrate safeguarding principles into all aspects of content creation, prioritizing the dignity, agency, privacy, and well-being of participants and communities.
CONTENT STRATEGY & PLANNING
Support the development and implementation of a regional content strategy under the guidance of the Senior Manager, Africa Communications & Media and the Director of Global Photography aligned with organizational priorities, fundraisingobjectives, media opportunities, and brandneeds
Proactivelyidentifyanddevelop a pipeline of strongstorytelling opportunities across countryprograms, campaigns, emergencies, and strategic initiatives.
Contribute to Global Communications editorial planning meetings and trainings, helping shape strategic communications priorities,identifynewsworthystorytelling opportunities, and inform content approaches based on emerging media trends and technologies.
Support efforts to measure content performance and continuously improve storytelling effectiveness and audience engagement
CONTENT PRODUCTION & ASSET MANAGEMENT
Serve as the primary regional focal point for storytellingand visualassetneedswith direction from Sr. Manager of Africa Communications and Media and Director of Global Photography
Coordinate with country teams toidentifycontent opportunities, secure access, obtain permissions, andfacilitatefield visits.
Provide basic editing and production support for photography, video, and other multimedia assets for global campaigns and priority communications initiatives.
In coordination withthe Director of Photography and Multimedia Editor,organize, catalog, select, and prepare multimedia assets from regional and global teams for organization-wide use.
Ensure captured assets areproperly organized, documented, consented, and accessible for future use across communications, fundraising, media, and brand channels.
CAPACITY BUILDING
Train and coach country teams to capturestorytellingassets wheredirectdeployment is notfeasible
Build storytelling capacity among program teams,communicationsfocal points, and local partnerswith an emphasis on ethical, audience-centered visual and human storytelling
Developpracticaltools, guidance, and best practices to strengthenstorytelling and asset capture across the region.
Supervisory Responsibility
N/A
Accountability
Reports Directly To: Senior Manager, Africa Communications & Media
Works Directly With: Director of Global Photography, Global Communications Team,Country and Regional Teams,Philanthropic Growth & Engagement Teamincluding but not limited to theCreativeand Marketing teams, andExternal Content Consultants and Freelancersas needed.
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design,monitoringand evaluation of our field projects.
Minimum Qualification & Transferable Skills
Bachelor's degree in Journalism,Communications,Marketing,MediaProductionor related field preferred.
6-8+ years of professional experience in communications, journalism,photography, videography, multimedia storytelling, field-based content capture,or related field.
Demonstrated experienceplanning and capturing compelling, high-quality storytelling assets including photography, video, interviews, and written stories suitable for media, fundraising, digital, and organizational communications.
Strong interviewing, writing, editing, and storytelling skills.
Experience working in complex international environmentswithmulti-culturalteams.
Experienceworking with externalvendorsandcreativeteamspreferred.
Understanding ofsocial media audience engagementincluding adapting content for digital and social media platforms.
Familiarlywith digital asset management systems and production file organization preferred.
Previousexperience withbasic multimedia editingandAdobe Creative Cloud toolsis an advantage.
Strong organizational skills and ability to manage multiple projects simultaneously.
Ability to travel as needed within the region,including toremote and challenging operating environments
Success Factors
The successful candidate is a proactive storyteller who canidentifycompelling narratives, build trusted relationships across diverse teams, and translate complex programs into engaging, audience-centered content,including formedia engagement. They are highly collaborative, organized, and comfortable operating in fast-moving environments where priorities shift quickly. Theydemonstratestrong editorial judgment, creativity, cultural sensitivity, and a commitment to ethical storytelling.Success in this role requires pairing strong strategic thinking with the ability to proactively identify, capture, and develop high-quality storytelling assets—from photography and video to interviews and written stories—that elevate community voices, support organizational growth objectives, and bring the brand to life.
Living Conditions / Environmental Conditions
The position is based inNairobiand it requires up to40% travelwhich may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited.
Ongoing Learning
In support of our belief that learning organizations are more effective,efficientand relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.
TeamEngagementand Effectiveness
Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer committed to providing equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, sexual orientation, religion or belief, national origin, age, disability, marital status, veteran status, or any other characteristics protected under applicable law.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals wecome into contact withthrough our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principlesregardingprevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure SchemeWe will not tolerate child abuse, sexual exploitation, abuse, or harassment by orofour team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect locallawsand customs, and to adhere to Mercy Corps Code of Conduct Policiesand values at all times. Team membersare required tocomplete mandatory Code of Conductelearningcourses upon hire and on an annual basis.
As an applicant, if youwitnessor experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).
POWERED BY POSSIBLE
The world is more fragile than ever. Food shortages have left millions of people hungry, while violent conflict has sent millions on the run. From poverty and malnutrition to natural disasters and climate change, it’s easy to see a world of insurmountable challenges. Instead, we see an opportunity to create transformative change.
We see the world differently.
In crisis, we believe in the power of human potential. In struggle, we believe in the ability of communities to grow stronger.
So we act differently.
We understand that communities are the best agents of their own change and local markets are the best engines of long-term recovery. In more than 40 countries, we partner to put bold solutions into action, helping people triumph over adversity and grow stronger from within. For the refugee who dreams of rebuilding her country, for the mother who wants a healthy future for her children — for millions of people filled with the power of possibility —Mercy Corps connects people to the resources they need to build better, stronger lives.
We create transformative change.
Mercy Corps has responded to nearly every global emergency over the past 20 years.
Since 1979, we have provided $3.7 billion in lifesaving assistance throughout the world. Each year we infuse millions of dollars into local economies through small business loans and grants to provide livelihoods for the world’s most vulnerable people. We are empowering more than 100,000 youth trapped by violent conflict to overcome the profound stress of war and become change makers in their communities.
We are powered by the belief that a better world is possible.
Join us.
