At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide for employee engagement, and we’re equally proud of our strong Glassdoor score — reflecting how much our people love working here. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.
If you want to do more, because you care, we want you on our team.
EVERYTHING YOU NEED TO KNOW
As our Senior Regional Communications Manager, you’ll help ensure our customers and communities feel informed, supported and respected during major infrastructure work. You’ll lead integrated 360° communications campaigns that make it clear what’s happening, why it matters, and how we’re working to minimise disruption.
Your work will have a direct impact on customer experience — turning complex technical programmes into clear, timely and reassuring communications that help people plan, feel prepared and understand the benefits we’re delivering for their area.
You’ll partner closely with delivery teams, local stakeholders and agency colleagues to ensure our campaigns are insight‑led, customer‑driven and sequenced around what matters most to the people we serve. By strengthening forward planning and improving campaign quality, you’ll help reduce confusion, prevent escalation and build trust across our region.
There is flexibility of location between our Coventry Head office or our Derby (Raynesway or Pride Park) office and work 37 hours a week Monday- Friday You’ll work within our Regional Communications Team who are based across our patch.
WHAT WE’RE LOOKING FOR
We’re looking for a communications professional who is passionate about improving customer experience — someone who can turn operational complexity into simple, clear and human communications that help customers feel informed and supported.
You’ll bring experience leading integrated campaigns across multiple channels, ideally in environments where activity has a real and visible impact on the public You’ll be comfortable influencing a wide range of teams, anticipating risks and using insight to shape the right message, at the right moment, for the right audiences.
Most importantly, you care about outcomes — reducing disruption, improving understanding, strengthening relationships and making sure our customers feel heard.
Skills and experience are important, but character, positivity and empathy matter too. We welcome and celebrate diverse individuals, knowing they help us better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.
HOW WE’LL REWARD AND CARE FOR YOU
It's not just a job; it's a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you'll contribute to the environment and community too. Here are some of our favourites:
LET’S GO
We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.
Water is wonderful. Without it we’d be lost. With it, everything’s possible. For every toothbrush, for every loo flushed. For the hot showers, the cool drinks, the cups of tea. But it’s not just at the heart of our homes. It’s at the heart of everything; our schools, our businesses, our hospitals. Saving lives, helping communities thrive.
We’re Severn Trent, a diverse and amazing group of people who want to keep it that way. We bring you clean water and we take it away safely too. But it’s not just what we do. It’s how we do it: not just talking, but going over and above. Stepping up and rolling our sleeves up.
It’s because we care. Not only about our water but our corner of the country. And we care for our amazing people who make all this possible. Don’t just take our word for it; we’re a Glassdoor Top 50 Company – one of the best employers in the UK right now.
At Severn Trent, we do more, because we care.
