Job Description

Based in South Asia (SA), the role holder has responsibility for delivering market leading commercial performance across the region. You are accountable for the development and execution of a commercial strategy and plan to maximize revenues over the short, medium and long term. This role leads and drives a relentless focus on delivering commercial targets and growing market share across SA, with a strong emphasis on India-led growth.

You are responsible for the hiring and development of the next generation of this region’s leadership and demonstrate leadership that ensures all aspects of the commercial operation are aligned with our Hilton Strategic Priorities and that teams exemplify the Hilton Values in how they operate every day. The role will also build and scale commercial capabilities across the region to support current performance and future growth.

The establishment of effective working relationships with Senior Commercial Area and Regional Leadership, Brand teams, General Managers, Management and Ownership groups is also a critical component of this position. You should have strong communication and analytical skills and a demonstrated ability to think strategically to resolve business challenges.

HOW YOU WILL MAKE AN IMPACT

Your role is important, and below are some of the fundamental job duties that make your work unique.

Business Acumen

• Partner with VP Operations and Senior Director Operations, SA as the commercial ‘arm’ of their business

• Support hotel openings from a commercial perspective to make full use of the commercial engines including Revenue Management Consolidated Centre (RMCC), Sales Operations, HWS, Shared Segment Sales Offices, Marketing, F&B, and HRCC, while supporting network expansion and pipeline growth

• Translate organizational goals and priorities into performance standards for the Commercial Services SA team

Setting Strategy

• Responsible for the execution of short, medium and long-term Commercial strategy and plan to deliver sustained above market top line performance across SA, with a focus on India-led growth and market share expansion

• Clearly communicate strategy and performance against our strategy and initiatives

• Gain buy-in and support for the relevant strategies and key initiatives required to deliver the strategy from senior stakeholders

• Lead strategic planning across the Commercial Services team in SA to advance company goals while ensuring the communication of key messages to internal and external stakeholders, and to build and scale commercial performance engines across the region

Executing for Results

• Lead negotiations with third party suppliers as and when necessary

• Collaborates with above property Revenue, Sales, F&B, marketing, eCommerce and Finance teams across APAC and Global Commercial teams

• Ensure all commercial initiatives are planned adequately and managed properly through to delivery

• Ensure the Commercial team in SA is integrated in its approach to increasing RevPAR and market share, working in collaboration with other Commercial leaders to drive gains across SA sub-regions and key demand segments including domestic and corporate

• Orchestrate marketing, sales, revenue, and operations into one commercial engine. Identify and unlock growth opportunities.

Leading Teams

• Ensure the Commercial Services teams in SA provide adequate support to all on-property teams

• Maintain and develop talent across SA, both on-property and above-property, to ensure the highest level of performance is achieved as well as planning for future succession

• Maintain adequate succession plans to ensure that our team is ‘future-proofed’

Building Relationship and Using Influence

• Develop and maintains excellent relationships with senior personnel across the company

• Develop strong relationships with key commercial partners in APAC to further strengthen our commercial performance

• Maintain excellent relations and ensures coordination with the Commercial Services APAC team to enable collective effectiveness

• Maintain strategic alliances with Global Database Management, HRCC, Distribution & Channel Management, and other important Distribution centers

• Attend property visits, corporate & ownership meetings, budget and forecast reviews

WHY YOU’LL BE A GREAT FIT

You have these minimum qualifications:

• 7+ of related experience

• 4+ years of management, supervisory, or Corporate Director level experience

Stakeholder Management

• Strong relationship building skills

• Ability to effectively plan and proactively communicate/ manage expectations with stakeholders that may include both internal and external partners (project sponsors/ senior leadership team)

• Experience in working in a matrix organization

Analysis

• Experience in revenue management

• Present clear and logical arguments and decision based on factual data

• Quick and accurate when evaluating complex written and numerical information

Teamwork, Leadership & Relationships

• Develop constructive relationships at all levels within the organization

• Demonstrate leadership and effectively motivates teams, helps others when needed

• Maintain effectiveness in situations of disappointment or high pressure

• Adapt willingly to change

Planning

• Identify priorities effectively, balancing importance, urgency and resources

• Manage own personal time efficiently within tight schedules

• Strategic thinker while translating financial goals into operational plans

Drive & Resilience

• Dynamic, innovative, and creative in finding business solutions

• Work effectively and accurately in a fast-paced environment

• Ability to challenge while maintaining strong relationships

• High level of emotional intelligence and interpersonal skills with the ability to provide and receive professional, constructive feedback that elevates individual performance and job satisfaction