Job Description

Regional Clinic Manager

Location: Greater Toronto Area / Durham, ON (Remote role with Field Coverage)
This unique position requires travel around the region in support of our diverse clinic network. A vehicle is required.

About the Role:
Connect Hearing is looking for a people-focused and results-driven Regional Clinic Manager to oversee a group of hearing clinics across your region. You’ll lead clinic operations, coach and support Clinic Customer Representatives (CCRs), and ensure exceptional service and business performance across your region.

As a key partner to Sales, Audiology, and Marketing, you’ll manage schedules, oversee compliance, and support local execution of national campaigns. This role combines leadership, community engagement, and operational oversight and requires frequent travel within the region.

Key Responsibilities:

• Lead and support a team of Clinic Customer Representatives (CCRs) across multiple clinic locations, including coaching, performance feedback, and day-to-day oversight.
• Ensure smooth clinic operations, including appointment scheduling, calendar management, inventory, and adherence to Standard Operating Procedures.
• Handle escalated customer concerns, ensuring a high level of service and timely resolution.
• Collaborate with Sales, Audiology, and Marketing teams to align on clinic goals and execute local marketing initiatives.
• Build and maintain relationships with local physicians and referral sources to support business development and community engagement.
• Monitor clinic performance metrics and contribute to capacity planning, staffing, and scheduling decisions to meet regional targets.

What You Bring:

• 4+ years of related experience, including 1+ year in a supervisory role
• Strong leadership, communication, and organizational skills
• Customer-first mindset with business acumen
• Valid driver’s license and access to a vehicle
• Flexibility to travel, work weekend events as required
• Ability to collaborate with leaders and project teams across the organization.
• Experience in the hearing care industry is preferred
• Proficiency with Microsoft Office (Excel, Outlook, etc.)

What You’ll Get

• Competitive base salary: $58,000 – $75,000 annually (based on experience, qualifications, and internal equity)
• Quarterly bonus opportunity: up to 20% of base salary
• Comprehensive benefits starting Day 1 (including paramedical + wellness)
• Employer-matched RRSP contributions
• Generous paid time off (vacation, sick days, personal days, birthday!)
• Monday–Friday schedule (9:00am – 5:00pm)
• Career growth, mentorship, and development programs
• A supportive, collaborative team culture where your impact is valued
• The opportunity to make a meaningful difference in people’s lives

Why Join Us?
Connect Hearing Canada is part of the Sonova family of brands and one of the strongest networks of hearing care clinics across the country. We’re passionate about transforming lives through better hearing and supporting our clinic teams who make that possible. We offer competitive compensation, a supportive work culture, and opportunities for professional growth - all while working for a purpose-driven organization that values teamwork and innovation.

With over 180 clinics across Canada, we are proud to support communities from coast to coast while providing clinicians with the tools, support, and structure they need to thrive.

Together, we are leading the way to better hearing – where every sound matters, and every story is heard. Whether you’re early in your career or ready for your next chapter, we’d love to connect.

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