Oldcastle BuildingEnvelope

Regional Client Services Manager (East)

Oldcastle BuildingEnvelope  •  Dallas, TX (Onsite)  •  17 days ago
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Job Description

Come Join Us!

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here

Start your journey with OBE and help us build the future.

What You'll Get to Do
As a Regional Client Service Manager, you'll lead & support customer service operations across multiple branch locations in your assigned region. You'll be the go-to leader for a team of ~13 branch CS leads -- coaching, developing, & holding them accountable to the service standards that keep our customers coming back.

Key Responsibilities:

  • Lead, coach & performance manage regional customer service personnel across branch locations
  • Drive accountability to OBE service standards, policies & operational procedures
  • Own KPI performance -- response times, order accuracy, customer satisfaction, escalation resolution & productivity
  • Partner with our Trainer, Client Services to coordinate onboarding, refresher training & employee development
  • Identify service gaps, process inefficiencies & training opportunities across the region
  • Support succession planning & talent development within the CS organization
  • Collaborate with operations & supply chain to improve order flow, inventory visibility & customer responsiveness
  • Champion a customer-first culture across every branch interaction

Travel as needed to support branch operations, training rollouts & performance management

What We Are Looking For

We're looking for a people-first leader with a track record in multi-site customer service or operations. Someone who can walk into a branch, build trust fast, & drive performance without losing sight of the people behind it.

  • 5+ years of customer service, call center, logistics, distribution, or operational leadership experience
  • Previous supervisory or people management experience
  • Proven ability to lead, coach & develop teams across multiple locations
  • Strong communication & conflict resolution skills
  • Experience working within multi-site operational environments
  • SAP or ERP system experience
  • Comfortable with regional travel

Preferred:

  • Bachelor's degree preferred: Business, Supply Chain, Operations, Communications, or related
  • Experience in architectural hardware, glass & glazing, or building materials
  • Background supporting customer service transformation or continuous improvement initiatives
  • Familiarity with 8x8 or similar customer interaction platform
  • Bilingual or multilingual a plus in our diverse branch environments

What OBE Offers You

  • Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
  • Work-life balance – PTO and holidays, including floating holidays you can choose
  • Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
  • Training – We will equip you with the knowledge and skills you need to succeed

OBE Privacy Policy

OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.

Oldcastle BuildingEnvelope

About Oldcastle BuildingEnvelope

At Oldcastle BuildingEnvelope® (OBE), we believe the work of our employees truly matters. From apartments in New York to office buildings in Toronto, stadiums in Dallas, and universities in Atlanta, our teams contribute to the projects that shape the world where we live, work, heal, and play.

Our vision is to be the first-choice provider of value-added, glazing solutions. We are North America's leading vertically integrated manufacturer, fabricator and distributor of architectural hardware glass and glazing systems. Headquartered in Dallas, Texas, OBE is a world-class building products company with a significant presence in every major metropolitan statistical area in the U.S. and Canada. OBE manufactures high-performance architectural glass products and aluminum framing systems and distributes complementary branded hardware and glazing supplies.

OBE delivers products to a broad customer base of architects, glaziers, contractors, and developers serving diversified residential and commercial construction end-markets. With over 6,700 employees, we operate 85 manufacturing and distribution facilities in five countries.

Industry
Wholesale & Distribution
Company Size
1,001-5,000 employees
Headquarters
Dallas, TX
Year Founded
Unknown
Website
obe.com
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