MAIN PURPOSE
With a focus on CRM and Clienteling, you will play a key role in supporting our Regional CRM and High Clienteling initiatives in APAC. You will be responsible for gathering, analyzing, and interpreting client data to identify trends, opportunities, and actionable recommendations for improving client engagement, personalization, and overall client experience. This role requires strong analytical skills, attention to detail, and the ability to communicate findings effectively.
KEY RESPONSIBILITIES
Data Collection and Analysis:
Collect, manage, and organize client data from various sources, including CRM systems, market feedback, and post-event evaluations.
Conduct in-depth analysis of client data (across all segments – including high clienteling) to identify key trends, customer segments, and opportunities for targeted marketing campaigns.
Develop and maintain reports to track key client engagement metrics and provide insights to markets using Power BI dashboards.
Market Research and Competitive Analysis:
Assist in gathering and consolidating competitor analysis reports, focusing on clienteling strategies and best practices.
Monitor industry trends and best practices related to client development and engagement.
Client Engagement and Personalization:
Support the development and implementation of personalized communication strategies based on client data and preferences.
Assist in the creation of targeted marketing campaigns and initiatives to enhance client engagement and drive sales, including event coordination for regional initiatives.
Reporting and Communication:
Prepare and present reports summarizing key findings and recommendations to APAC markets.
Communicate effectively with markets and stakeholders to ensure alignment on client development strategies.
Support the Regional High Clienteling Manager in liaising with markets to ensure clear and accurate tracking on top client growth in the database.
Operational Support:
Assist in the maintenance of client engagement tools and platforms (including Bee Gold and Salesforce), ensuring data accuracy and integrity.
Events and Gifting Management:
Support on Regional Retail Team led events for the region.
Support on Top Client Gifting strategies, guidelines and execution for the region.
SKILLS
Able to commit 6 months full time internship from Jun/Jul to Dec 26
Client Relationship Management (CRM)
Data Analysis, Salesforce and Power BI
Market Research
Event Coordination
Communication (Written & Verbal)
Microsoft Office Suite (Excel, PowerPoint, Word)
LVMH is the world leader in luxury.
A family group founded in 1987 and headed by Chairman and CEO Bernard Arnault, LVMH is now home to 75 iconic Maisons, which embody a distinctive art de vivre blending heritage and modernity. With reported sales of 86.2 billion euros in 2023 and 6000 stores around the world, we are the only group present in all major sectors of the luxury industry: Wines & Spirits, Fashion & Leather Goods, Perfumes & Cosmetics, Watches & Jewelry, Selective Distribution.
Our long-term vision, entrepreneurial spirit and constant search for new solutions set us apart. The success of our Group is only possible thanks to our employees: 213,000 passionate and committed women and men, representing 190 nationalities, work in our studios, workshops, wineries, factories, offices and boutiques all around the world. Their talent and their diversity are our strength.
Being part of LVMH means being continuously inspired by our heritage, creativity and sense of the collective. We have exceptional stories to share and an unrivalled legacy to pass on to future generations.
Being part of LVMH means being challenged. We set ambitious paths to excellence by continuously pushing the boundaries, raising our standards and renewing ourselves to ensure the long-term development of our Maisons.
Being part of LVMH means belonging to one of the world’s most creative and innovative communities. We foster collaborations that enable our people to enrich their knowledge, grow their network and share their passions.
Being part of LVMH means being supported in an inclusive and diverse workplace, where all voices are heard and each talent is given the means to thrive.
In 6 different industries, across 81 countries, LVMH and its Maisons are committed to exemplary ethics, social and environmental responsibility. We strive to ensure that our products and the way they are made have positive impact on our entire ecosystem and on our host communities.
At LVMH, we craft the future.
