Job Description

Regional Call Center Coordinator

Welcome Home! Build your career with Lennar! As one of the nation’s largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult. At Lennar, Everything’s Included in our homes, and Everyone’s Included on our team. Our Everyone’s Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth.

Position Summary:

Answer all customer care telephone calls and inquiries. Process and

administer all customer care and quality assurance related paperwork

and information. Maintain customer care records and support department

activities.

This role is for a Mid Shift schedule EST- Remote Work.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Place and receive inbound calls including transferred calls from homeowners, respond to customer requests and input service request data.
2. Receive and process homeowner service requests in a timely manner per established policies, including settlement & releases and check requests.
3. Collect up-to-date project Customer Care status information, input to computer and distribute weekly project report.
4. Maintain RCC filing system for projects and individual homesites that permits quick access to all previous correspondence, and related data.
5. Support Customer Care associates as needed.
6. All other duties as assigned.

ADDITIONAL RESPONSIBILITIES

1. Provide on-the-job training for new employees.
2. Generate customer letters and emails.
3. Send and receive various surveys from customers and field associates.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• High school diploma minimum.
• 3 years' experience in a call center or customer service environment, preferably with a homebuilder.
• Must be computer literate and possess strong Word, Excel skills
• Must possess strong organizational skills.
• Data entry.
• Must possess excellent written and oral communication and interpersonal skills. Comfortable with using AI Chatbot.
• Bilingual in English and Spanish preferred.
• Must possess professional and friendly attitude to represent company in a positive manner and be able to develop a rapport with customers over the phone.

PHYSICAL REQUIREMENTS:

This is primarily a sedentary office position which requires the ability to occasionally bend, stoop, reach, lift, move and carry office supplies and materials weighing 25 pounds or less. Finger dexterity required to operate a computer keyboard, calculator and telephone equipment.

ADDITIONAL REQUIREMENTS:

Ability to:

• Maintain regular attendance and punctuality relative to daily work schedule

*Must be able to work Holidays

Life at Lennar

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

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Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.