Job Description

Business Process Manager

📍 Riyadh, Kingdom of Saudi Arabia

With over 55 years of leadership in the global shipping industry, Pacific International Lines (PIL) is looking for proactive individuals to drive innovation and sustainable shipping solutions. If you're fuelled by pioneering ideas, enjoy challenging the status quo, and are determined to make a significant impact, PIL wants you as part of our dynamic community of maritime professionals.

At PIL, we provide local experiences with a global reach. Headquartered in Singapore and serving customers through a network spanning over 500 locations across 90 countries, we offer exciting opportunities to collaborate with colleagues from diverse cultures and backgrounds.

Get On Board for a Dynamic and Purposeful Career

We are seeking a highly motivated and experienced Business Process Manager to join our team in Riyadh, Saudi Arabia

This role will be responsible for driving business process excellence, standardization, automation, and digital transformation initiatives across the regional organization. Working closely with Business Process Owners (BPOs), agency teams, and regional leadership, you will play a key role in delivering operational efficiencies, strengthening governance, and supporting sustainable business growth.

Key Responsibilities

Business Process Excellence

• Conduct end-to-end process reviews to identify opportunities for improvement, automation, and digitalization.
• Drive standardization and best practice implementation across regional agencies.
• Design and optimize workflows to improve operational efficiency, quality, and customer experience.
• Identify and implement continuous improvement initiatives across business functions.

Automation & Digital Transformation

• Evaluate and develop automation opportunities, including RPA and workflow automation solutions.
• Partner with IT teams and business stakeholders to implement technology-driven process improvements.
• Support digital transformation projects aimed at increasing productivity and operational effectiveness.

Project & Change Management

• Lead and participate in business process improvement projects, particularly within Sales and Customer Service functions.
• Manage project timelines, deliverables, stakeholder engagement, and implementation activities.
• Support change management initiatives to ensure successful adoption of new processes and systems.

Performance Management

• Monitor regional KPIs and process performance metrics.
• Analyse data, identify gaps, and recommend corrective actions.
• Develop performance reports and provide recommendations to regional leadership.
• Drive initiatives focused on improving operational efficiency and effectiveness

Training & Stakeholder Management

• Develop and facilitate training programmes for Business Process Specialists across the network.
• Build strong partnerships with Business Process Owners, agency teams, and regional stakeholders.
• Manage stakeholder expectations and ensure alignment throughout project lifecycles.

What We're Looking For

Qualifications & Experience

• Bachelor's degree in Business Administration, Project Management, Engineering, or a related field.
• Proven experience in Business Process Management, Continuous Improvement, Process Excellence, Business Transformation, or Project Management.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and stakeholder management capabilities.
• Ability to translate business requirements into practical and sustainable solutions.
• Knowledge of process mining tools and methodologies is an advantage.
• Experience within the shipping, logistics, transportation, or supply chain industry is preferred.

Professional Certifications (Preferred)

• PMP, PMI, Agile, Scrum, or equivalent Project Management certifications.
• Lean Six Sigma Green Belt or Black Belt certification.
• Change Management certifications such as CCMP, COPC, or equivalent.

Who You Are

• Detail-oriented with a strong analytical mindset.
• A proactive problem solver who embraces challenges.
• Adaptable and comfortable working in a fast-paced environment.
• An effective communicator and collaborative team player.
• Results-driven with a passion for continuous improvement.
• Customer-focused and committed to delivering business value.
• Resilient, resourceful, and capable of influencing stakeholders at all levels.

Why Join Us

• Be part of a leading global shipping company with a strong commitment to innovation and sustainability.
• Work on impactful transformation projects across the region.
• Collaborate with diverse teams and stakeholders across an international network.
• Grow your career in a dynamic environment focused on continuous improvement and operational excellence.

Application Process

To apply for this exciting opportunity, please submit your application through the PIL Careers Portal

Eligibility to Apply

This position is open to candidates who currently possess the legal right to work in the Kingdom of Saudi Arabia Applicants who do not meet this requirement will not be considered.

About Us

Incorporated in 1967, Pacific International Lines (PIL) is among the world's leading container shipping lines and the largest home-grown carrier in Southeast Asia.

Headquartered in Singapore, PIL serves customers across Asia, China, Africa, the Middle East, Latin America, Oceania, and the Pacific Islands. Together with its affiliated companies, PIL operates a global network serving more than 500 locations in over 90 countries.

Driven by its mission of**"Driving Connectivity"** and commitment to achieving Net Zero by 2050, PIL continues to build a sustainable, efficient, and future-ready business for customers worldwide.

Pacific International Lines (PIL) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.