The Regional Area Director (RAD) position is responsible for developing and maintaining effective operations in multiple branches within a given region at National Seating and Mobility. This role provides strategic and operational leadership for all operational roles within the region’s branches. Works in partnership with Regional Vice President and other NSM executive leadership to elevate branch service levels, ensuring all operational procedures are completed with excellence and in accordance with company policy. Utilizes in-depth knowledge of company products and programs to build a strong customer service brand for NSM.
At all levels, working at National Seating & Mobility provides the opportunity to directly impact our client’s lives by giving them self-reliance and independence. Our teams are comprised of passionate individuals, dedicated to providing the best care to each client. We focus on abilities by leveraging technology and creating mobility solutions that are as unique as our client’s needs.
Working at National Seating & Mobility is an opportunity to build a meaningful career, while leaving a lasting impact on the lives of those we serve. Located in more than 40 states, we strive for diversity and offer an array of benefits including 401k, company paid Long Term Disability, and tuition reimbursement.
We are looking to grow our enthusiastic and engaged team at NSM. Submit your resume and join a group of enthusiastic professionals dedicated to changing lives.
Full oversight and responsibility to branch transaction cycle time, margins, expenses and top/bottom line revenue goals.
Accountable for organizational activities and operations being carried out in compliance with company policies and procedures, applicable federal, state and local laws as well as Joint Commission standards.
Oversees and directs branch quality and performance improvement. Monitors compliance to productivity and performance standards.
Reports appropriate metrics to Regional Vice President and Executive leadership team.
Ensures that the branches are properly staffed. May assist with interviewing final candidates, training, and motivating staff to achieve the objectives of the organization.
Collaborates with Human Resources to resolve employee concerns and issues.
Responsible for executing enterprise initiatives pertaining to growth and development of people strategy including performance management, engagement and accountability.
Manages inventory to ensure sales and rental inventories are managed in a cost-effective manner.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit; use hands repetitively to operate standard office equipment. The employee is frequently required to reach with hands and arms.
Bachelor’s Degree from an accredited institution; focus in Business Administration or relevant clinical or business discipline.
A minimum of 8+ years of progressive management experience overseeing a complex business with aggregate financial and operational responsibility in the healthcare setting.
5-8 Years of leadership experience
Proficient in Excel, Word, Outlook, and PowerPoint
Customer service management experience within a service related business
Sets a high personal example of strong customer service, in own performance
Ability to do extensive travel throughout the region. (Generally 50% travel)
Strong Problem Solving/Analysis – To include data analysis
High Communication Proficiency – Both Written and Verbal
Strong Decision-Making Ability
This job description in no way states or implies that these are the only duties to be performed by this employee. He/She will be required to follow any other instructions and to perform any other duties requested by his/her supervisor.
NSM provides 360-degree Complete Mobility Solutions, from customizing wheelchairs to installing chair lifts or repairing your equipment. No matter what you need, we have innovative products and a reliable team of experts to keep you moving so you can enjoy life to the fullest - wherever it takes you.
We build the right chairs for people with severe physical challenges. Many are children with birth defects, such as Cerebral Palsy, Muscular Dystrophy and Spina Bifida. We also serve teens, adults and seniors challenged with severe trauma, disease and skeletal disorders.
To get it right, we must continually adhere to a spider web of ever-changing state and federal laws, as well as insurance regulations. This requires a dedicated team of master ATPs, expert compliance /funding specialists and a national management team dedicated to what’s best for our clients. Thanks to our talented hardworking team of people, we’re able to accomplish our mission—one wheelchair at a time.
