Job Description

Lead occupancy growth. Shape customer experience. Strengthen referral networks.

Infinite Care is excited to commence recruitment for a new Regional Admissions Manager – QLD & SA, reporting to the National Sales & Admissions Manager. This is a pivotal leadership role responsible for driving occupancy growth, supporting Customer Admissions Managers (CAMs), and ensuring a consistent, high‑quality admissions experience across our homes.

This role is ideal for a commercially minded sales leader who thrives in relationship‑based environments and can translate strategy into results. You’ll oversee sales pipelines, coach and uplift CAM capability, strengthen referral pathways, and ensure admissions processes are compliant, efficient, and deeply aligned with person‑centred care.

You’ll be equally comfortable reviewing data, mentoring teams, engaging referral partners, supporting homes experiencing occupancy challenges, and stepping in to provide hands‑on admissions support when required.

About Infinite Care

Infinite Care is a leading aged care provider committed to delivering high‑quality, person‑centred care across QLD, NSW, VIC and SA. We pride ourselves on creating supportive, collaborative environments where residents, families, and team members feel valued. With a strong focus on customer experience, compliance, and continuous improvement, we are dedicated to being a provider of choice in the aged care sector.

Key Responsibilities

• Sales strategy execution - Translate national sales strategy into regional plans to meet occupancy and revenue targets.
• Occupancy monitoring - Track occupancy levels, pipeline activity, conversion rates, and identify risks.
• Targeted sales initiatives - Support homes during commissioning or low occupancy phases.
• CRM utilisation - Ensure consistent use of CRM systems to track leads and conversion performance.
• Team leadership - Mentor, coach, and develop CAMs across QLD & SA.
• Admissions oversight - Ensure seamless, compliant, person‑centred admissions processes.
• Stakeholder engagement - Build strong relationships with referral partners, community groups, and industry networks.
• Data analysis - Analyse sales performance, forecast occupancy, and identify opportunities.
• Customer experience - Promote empathy, transparency, and responsiveness throughout the admissions journey.
• Governance & compliance - Ensure ethical, compliant, audit‑ready admissions practices.
• Regional travel - Travel across Queensland and South Australia to support homes, strengthen referral networks, and provide hands‑on leadership.

What You Will Bring

• Proven experience in sales, admissions, business development, or occupancy growth within aged care, healthcare, or a related sector.
• Strong leadership capability with experience coaching and developing teams.
• Commercial acumen with the ability to analyse data, identify opportunities, and drive occupancy outcomes.
• Advanced relationship management and stakeholder engagement skills.
• Customer‑centric mindset with an understanding of the emotional and practical needs of residents and families.
• High organisational capability with strong communication and presentation skills.
• Ability to travel across Queensland and South Australia as required.
• NDIS Worker Screening Check (or willingness and ability to obtain) and a valid driver’s licence and car.

Why Work with Infinite Care

• Fitness Passport - discounted fitness and wellbeing access.
• Discounted Health Insurance through leading providers.
• Free in‑house and online training programs for continuous development.
• Employee Assistance Program (EAP) and Flare employee discounts
• Work‑Rite Micro PD modules - free professional development for all employees.
• Salary packaging benefits as a not‑for‑profit provider.
• Veterans encouraged to apply - we proudly support Defence community pathways.

As part of being an Infinite Aged care employee you will be required to complete pre-employment checks.

If you would like to know more about us or this position before applying, then please reach out to our recruitment specialist managing this assignment - teri.vallely@infin8care.com.au